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artofdynamics
New Member

Phone Call records (Activities) are being deleted automatically

this is for a client, where Phone Call Records are being deleted automatically 

We've checked workflows, plugins, flows (power automate), however, are unable to find a root cause

 

One thing that we've noticed (and are trying to fix) is that the client is running over their allocated storage capacity? would this have any impact/cause this issue? 

 

any help/suggestions are welcome

1 REPLY 1
EricRegnier
Super User
Super User

Hi @artofdynamics,

No, running over allocated storage would not automatically delete data. Have you checked Dataflows which has an option to delete all records before re-importing? Also, suggest to enable auditing on the entity to get more details about the delete operations, like the user which might give you a hint. More info on auditing: https://docs.microsoft.com/en-us/powerapps/developer/common-data-service/auditing-overview 

Hope this helps!

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