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sammybridge
Helper IV
Helper IV

SLA and Task Entity with Business Closures

I am trying to create a process where tasks are created and given an SLA and the system works out the due date from it. To achieve this I am using the Task entity.

 

I have noticed that in the admin centre there is the option for Business Closures where you can pre-set dates that the business is closed. The problem I have is that when I click on this I get a white screen and nothing loads.

 

What I want to know is:

 

  1. Is this possible to use in Power Apps or just Dynamics?
  2. If it is possible to use, does anyone know if I can create a policy where my SLA will skip/add on these dates when working out the due date of a task? E.g. a user is assigned a task on Monday 25th January 2021 and the SLA to do this is 7 working days. The business is closed on Friday 29th January 2021 though, so the due date is 3rd February 2021.
1 ACCEPTED SOLUTION

Accepted Solutions
ChrisPiasecki
Super User
Super User

Hi @sammybridge,

SLA is one of the core entities (tables) in the Dynamics 365 for Customer Service module which is created when you install the solution into your Dataverse environment that is enabled for Dynamics 365. This requires you to have a license to use the SLA table (unless you are read-only) .

 

At the link below you can see the full documented list of restricted entities and which Dynamics 365 module license(s) provide entitlement to use it for non read-only use.

https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-restricted-entities

 

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2 REPLIES 2
HSheild
Super User
Super User

Hi @sammybridge 

 

It is really difficult to be certain (as it is not explicitly documented) but I am sure that SLA are only part of the Dynamics 365 apps and not included in baseline Power Apps.

 

I have also tried accessing Business Closures in the Power Platform admin center and get a blank page too.

 

I also cannot see where you can even set up SLAs in in Power Apps.  The option to enable it against an entity is not there.

ChrisPiasecki
Super User
Super User

Hi @sammybridge,

SLA is one of the core entities (tables) in the Dynamics 365 for Customer Service module which is created when you install the solution into your Dataverse environment that is enabled for Dynamics 365. This requires you to have a license to use the SLA table (unless you are read-only) .

 

At the link below you can see the full documented list of restricted entities and which Dynamics 365 module license(s) provide entitlement to use it for non read-only use.

https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-restricted-entities

 

---
Please click Accept as Solution if my post answered your question. This will help others find solutions to similar questions. If you like my post and/or find it helpful, please consider giving it a Thumbs Up.

View solution in original post

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