Showing results for 
Search instead for 
Did you mean: 
Helper III
Helper III

The import service is not available: Connection set initialization failed for project ImportService



I have created a new entity on powerapps and was trying to import some data. Was getting the below error when i try to do so:



The import service is not available: Connection set initialization failed for project ImportService_2018_06_01T23_19_30_909Z. Error: Connection set name DM_CdsToFile_39220ffa48854fa083e83f4b92ae392f_Ammar is not valid. Verify that no non-word characters are in the connection set name.




Please advise,




Ok, I've checked it with Powerapps Plan 2 and the issue still occurs. It's getting more and more annoying, because I'm stuck with my project and Support adviced me to get a new license and it didn't help anyway.

Helper I
Helper I

@sabinn - what is the deal with this???  No-one has said anything on this and remains an issue including in Chrome.

Apologies for the tardiness. Allow us to look at this today and get back to you.


Thank you @sabinn - org id for the one I'm trying to use the "Get Data from Excel" import service for is 1d48e593-97f1-4555-a5d1-ef5ee8759979


Please let me know if you need any more info.

Thank you!

Update: We diagnosed this on our end and I believe we may have found the issue. Allow us to test a couple of more things and I should be able to provide an update tomorrow.


Appreciate your patience.


Update: We have successfully diagnosed the issue and currently in the process of fixing it on our side. We will try and deploy the fix at the earliest. However, please be informed that it would still take a few days for it show up in your region. I would try again mid to late next week. 


Once again - Thank you for reaching out and reporting the problem


Update: The fix has been rolled out to all regions. Can you retry on your end? Thx


I was able to get past the previous error message. It appears to be working now but I don't want to overwrite my data so I did not complete the import for a full test.


Anyone else able to try this? Thx


Hi sabinn,


Still doesn't work for me. I have created an entity "Salesmen" and tried to import data from file containing many data tables and I have got an error message with the whole call stack. When I tried with an one-sheet xls file, I got something like this:  "The file could not be uploaded for Salesmen: The project does not exist: DMImport_2018_10_10T07_31_18_064Z.".





Helpful resources

PA User Group

Welcome to the User Group Public Preview

Check out new user group experience and if you are a leader please create your group

MBAS Attendee Badge

Claim Your Badge & Digital Swag!

Check out how to claim yours today!


Demo Extravaganza is Back!

We are excited to announce that Demo Extravaganza for 2021 has started!

MBAS on Demand

Microsoft Business Applications Summit sessions

On-demand access to all the great content presented by the product teams and community members! #MSBizAppsSummit #CommunityRocks

Top Kudoed Authors
Users online (51,243)