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Helper I
Helper I

The import service is not available

I am currently unable to import from Excel. I receive the following error message:


The import service is not available: Connection set initialization failed for project DMImport_2021_09_14T13_26_16_296Z. Error: HTTP Error. Status: -1


  • I've tried multiple browsers
  • I'm not using the community edition

Power Participant
Power Participant

Hello @johnbradbury,


Are you trying to create a new Record using Excel, if yes please convert it to CSV and try the same.


Please mark as Answer if it is helpful and provide Kudos

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