cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Tia
Resolver II
Resolver II

Times incorrectly displaying after UTC interpretation but only wrong for One user

Hi All, 

 

I have an app that is used to create calendar invites with its tables within Dataverse and I have a single user who is for some reason coming up an hour off, every other user seems to be fine. 

 

The example is the user is selecting a time period of 11am - 1pm and for some reason the time is interpreting it to 10-12.

Tia_1-1631757008081.png

On Select Sets:

Set(FollowUpStart,ThisItem.StartTime);
Set(FollowUpEnd,ThisItem.EndTime);

The time is collected in UTC format and then displayed as +10 (Australian Eastern Standard time) - this seems to work fine for everyone else.

 

Tia_0-1631756970229.png

StartTime Date: DateAdd(DateTimeValue( FollowUpStart, "en"),10,Hours)

StartTime Hours: [Text(DateAdd(DateTimeValue( FollowUpStart, "en"),10,Hours),"hh")]

StartTime Minutes: [Text(DateAdd(DateTimeValue( FollowUpEnd, "en"),10,Hours),"hh")]

 

For some reason, this user then has the time above as 10 and 12 and this then pushes through a wrong time period of the event. 

The User is in the same region as everyone else, so I don't believe that its something to do with the UTC but I'm at a total loss. 

 

Any help would be wonderful. Thanks in advance!

 

 

 

 

 

10 REPLIES 10
dpoggemann
Most Valuable Professional
Most Valuable Professional

HI @Tia ,

 

Just a couple of things to verify:

1.  Can you have the user check their timezone in Power Apps personal settings?  https://docs.microsoft.com/en-us/powerapps/user/set-personal-options 

Are they setup any differently than anyone else?

2.  How is the field defined in the Dataverse?  Is it Time Zone Independent (https://docs.microsoft.com/en-us/powerapps/maker/data-platform/behavior-format-date-time-field) vs. User Local?  If it is user local this could have an impact.  There are also good best practices in the article.

 

Hope this helps.  Please accept if answers your question or Like if helps in any way.


Thanks,


Drew

Hope this helps. Please accept if answers your question or Like if helps in any way.
Thanks,
Drew

Hi Drew, 

 

Thank you for your response! The apps I am building are canvas and in the settings screen for this section, I haven't been able to find the personalization settings, it appears to be for model-driven apps?

 

Do you have any other ideas? I really appreciate the help!

 

Tia

dpoggemann
Most Valuable Professional
Most Valuable Professional

Hi @Tia ,

Since this is a canvas app, please follow these steps:

1. User can launch the app and there should be a "gear" icon on the top right of the screen, see left of the ? mark...

Screen Shot 2021-09-20 at 7.31.29 PM.png

2.  From here you will see "Office 365" and choose to view all

3.  Go into Contact Preferences from here

4.  Language and Region (Preview) and from here you can check the timezone setting for that user

Screen Shot 2021-09-20 at 7.31.01 PM.png

 

Hope this helps.  Please accept if answers your question or Like if helps in any way.

 

Thanks!

Drew

Hope this helps. Please accept if answers your question or Like if helps in any way.
Thanks,
Drew
Tia
Resolver II
Resolver II

Thank you, the above really helped. I have been able to go through each suggestion.

 

So, we have established the users (we found another one) are set up with the appropriate timezones. Both their computers and powerapps settings are at the appropriate time.

Tia_0-1632366924054.png

The app is also set to Local because if we set it to UTC it brings in the wrong information for the Calendar event. 

Tia_1-1632367051642.png

So when a person selected check for availability between 9am and 5pm it gives something like

Tia_2-1632367190999.png

 instead of 

Tia_3-1632367236720.png

which is obviously not what im aiming for... 

 

I am at a bit of a loss of where to go from here. Any other thoughts would be wonderful. 

Fubar
Multi Super User
Multi Super User

Have you checked the current Date and Time settings that are currently set on the Device the user is using. 

Hi Fubar, 

 

Yes, validated that they align with my own. Which is one of the reasons this is all very weird. 

At 11am, they also had 11am on their screen as we screen shared and discussed. 

dpoggemann
Most Valuable Professional
Most Valuable Professional

Hi @Tia ,

 

Can you add a screen to your application and display the following for the user to help debug this?

1. Text( Now(), "mm/dd/yyyy hh:mm:ss" )

 

I would also, if possible have the user logout of their machine and have another user login to the same machine and see if it is an issue tied to the user vs. the machine.  If it works for one user and not the other and the current time shows differently then their is something that is seeing the user's timezone differently.

 

There are also extensions to change timezone in browsers like Google Chrome but I assume this is not the case here.  I think the above test will help determine where the source is more...

 

Thanks,


Drew

Hope this helps. Please accept if answers your question or Like if helps in any way.
Thanks,
Drew
dpoggemann
Most Valuable Professional
Most Valuable Professional

Hi @Tia ,

 

Did you have a chance to try the options I suggested?  Any feedback?

 

Thanks,


Drew

Hope this helps. Please accept if answers your question or Like if helps in any way.
Thanks,
Drew

Hi Drew, 

 

With your suggestion, I added text labels for every date time display. This really helped. 

I think we've figured out that it was the interpretation of the value from the button press of our select meeting time. 

Tia_0-1632794808372.png

Text formula: 

If(!IsBlank(ThisItem.Data.MeetingTimeSlot),
/*
Retrieved times are in UTC. This converts and displays them to local region time
*/
Text(DateAdd(DateTimeValue(ThisItem.StartTime), -TimeZoneOffset(DateTimeValue(ThisItem.StartTime)), Minutes), "[$-en-US]hh:mm AM/PM") & " - " &
Text(DateAdd(DateTimeValue(ThisItem.EndTime), -TimeZoneOffset(DateTimeValue(ThisItem.EndTime)), Minutes), "[$-en-US]hh:mm AM/PM")
)

 

OnSelect: 

Set(FollowUpStart,ThisItem.StartTime);
Set(FollowUpEnd,ThisItem.EndTime);

 

I was then doing an interpretation of that value and adding 10hours. 

StartTime Date: DateAdd(DateTimeValue( FollowUpStart, "en"),10,Hours)

StartTime Hours: [Text(DateAdd(DateTimeValue( FollowUpStart, "en"),10,Hours),"hh")]

StartTime Minutes: [Text(DateAdd(DateTimeValue( FollowUpEnd, "en"),10,Hours),"hh")]

 

This is where I went wrong. For some reason, and today it actually happened to me - people would come up with the hour off. Which made me dig back into the pieces. 

 

My colleague and I worked out that we need to match the original format allowing the app to do the time conversion instead of me just trying to add that time conversion myself. The below formulas are where we landed.

Tia_1-1632795071494.png

 

[Text(DateAdd(DateTimeValue(FollowUpStart), -TimeZoneOffset(DateTimeValue(FollowUpStart)), Minutes), "[$-en-US]hh")]

[Right(Text(DateAdd(DateTimeValue(FollowUpStart), -TimeZoneOffset(DateTimeValue(FollowUpStart)), Minutes), "[$-en-US]hh-mm"),2)]


[Text(DateAdd(DateTimeValue(FollowUpEnd), -TimeZoneOffset(DateTimeValue(FollowUpEnd)), Minutes), "[$-en-US]hh")]

[Right(Text(DateAdd(DateTimeValue(FollowUpEnd), -TimeZoneOffset(DateTimeValue(FollowUpEnd)), Minutes), "[$-en-US]hh-mm"),2)]

 

Thank you so much for your help. I don't think we would have found an appropriate solution without your guidance. 

 

Tia

Helpful resources

Announcements

Exclusive LIVE Community Event: Power Apps Copilot Coffee Chat with Copilot Studio Product Team

  It's time for the SECOND Power Apps Copilot Coffee Chat featuring the Copilot Studio product team, which will be held LIVE on April 3, 2024 at 9:30 AM Pacific Daylight Time (PDT).     This is an incredible opportunity to connect with members of the Copilot Studio product team and ask them anything about Copilot Studio. We'll share our special guests with you shortly--but we want to encourage to mark your calendars now because you will not want to miss the conversation.   This live event will give you the unique opportunity to learn more about Copilot Studio plans, where we’ll focus, and get insight into upcoming features. We’re looking forward to hearing from the community, so bring your questions!   TO GET ACCESS TO THIS EXCLUSIVE AMA: Kudo this post to reserve your spot! Reserve your spot now by kudoing this post.  Reservations will be prioritized on when your kudo for the post comes through, so don't wait! Click that "kudo button" today.   Invitations will be sent on April 2nd.Users posting Kudos after April 2nd. at 9AM PDT may not receive an invitation but will be able to view the session online after conclusion of the event. Give your "kudo" today and mark your calendars for April 3rd, 2024 at 9:30 AM PDT and join us for an engaging and informative session!

Tuesday Tip: Unlocking Community Achievements and Earning Badges

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!     THIS WEEK'S TIP: Unlocking Achievements and Earning BadgesAcross the Communities, you'll see badges on users profile that recognize and reward their engagement and contributions. These badges each signify a different achievement--and all of those achievements are available to any Community member! If you're a seasoned pro or just getting started, you too can earn badges for the great work you do. Check out some details on Community badges below--and find out more in the detailed link at the end of the article!       A Diverse Range of Badges to Collect The badges you can earn in the Community cover a wide array of activities, including: Kudos Received: Acknowledges the number of times a user’s post has been appreciated with a “Kudo.”Kudos Given: Highlights the user’s generosity in recognizing others’ contributions.Topics Created: Tracks the number of discussions initiated by a user.Solutions Provided: Celebrates the instances where a user’s response is marked as the correct solution.Reply: Counts the number of times a user has engaged with community discussions.Blog Contributor: Honors those who contribute valuable content and are invited to write for the community blog.       A Community Evolving Together Badges are not only a great way to recognize outstanding contributions of our amazing Community members--they are also a way to continue fostering a collaborative and supportive environment. As you continue to share your knowledge and assist each other these badges serve as a visual representation of your valuable contributions.   Find out more about badges in these Community Support pages in each Community: All About Community Badges - Power Apps CommunityAll About Community Badges - Power Automate CommunityAll About Community Badges - Copilot Studio CommunityAll About Community Badges - Power Pages Community

Tuesday Tips: Powering Up Your Community Profile

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!   This Week's Tip: Power Up Your Profile!  🚀 It's where every Community member gets their start, and it's essential that you keep it updated! Your Community User Profile is how you're able to get messages, post solutions, ask questions--and as you rank up, it's where your badges will appear and how you'll be known when you start blogging in the Community Blog. Your Community User Profile is how the Community knows you--so it's essential that it works the way you need it to! From changing your username to updating contact information, this Knowledge Base Article is your best resource for powering up your profile.     Password Puzzles? No Problem! Find out how to sync your Azure AD password with your community account, ensuring a seamless sign-in. No separate passwords to remember! Job Jumps & Email Swaps Changed jobs? Got a new email? Fear not! You'll find out how to link your shiny new email to your existing community account, keeping your contributions and connections intact. Username Uncertainties Unraveled Picking the perfect username is crucial--and sometimes the original choice you signed up with doesn't fit as well as you may have thought. There's a quick way to request an update here--but remember, your username is your community identity, so choose wisely. "Need Admin Approval" Warning Window? If you see this error message while using the community, don't worry. A simple process will help you get where you need to go. If you still need assistance, find out how to contact your Community Support team. Whatever you're looking for, when it comes to your profile, the Community Account Support Knowledge Base article is your treasure trove of tips as you navigate the nuances of your Community Profile. It’s the ultimate resource for keeping your digital identity in tip-top shape while engaging with the Power Platform Community. So, dive in and power up your profile today!  💪🚀   Community Account Support | Power Apps Community Account Support | Power AutomateCommunity Account Support | Copilot Studio  Community Account Support | Power Pages

Super User of the Month | Chris Piasecki

In our 2nd installment of this new ongoing feature in the Community, we're thrilled to announce that Chris Piasecki is our Super User of the Month for March 2024. If you've been in the Community for a while, we're sure you've seen a comment or marked one of Chris' helpful tips as a solution--he's been a Super User for SEVEN consecutive seasons!       Since authoring his first reply in April 2020 to his most recent achievement organizing the Canadian Power Platform Summit this month, Chris has helped countless Community members with his insights and expertise. In addition to being a Super User, Chris is also a User Group leader, Microsoft MVP, and a featured speaker at the Microsoft Power Platform Conference. His contributions to the new SUIT program, along with his joyous personality and willingness to jump in and help so many members has made Chris a fixture in the Power Platform Community.   When Chris isn't authoring solutions or organizing events, he's actively leading Piasecki Consulting, specializing in solution architecture, integration, DevOps, and more--helping clients discover how to strategize and implement Microsoft's technology platforms. We are grateful for Chris' insightful help in the Community and look forward to even more amazing milestones as he continues to assist so many with his great tips, solutions--always with a smile and a great sense of humor.You can find Chris in the Community and on LinkedIn. Thanks for being such a SUPER user, Chris! 💪🌠

Find Out What Makes Super Users So Super

We know many of you visit the Power Platform Communities to ask questions and receive answers. But do you know that many of our best answers and solutions come from Community members who are super active, helping anyone who needs a little help getting unstuck with Business Applications products? We call these dedicated Community members Super Users because they are the real heroes in the Community, willing to jump in whenever they can to help! Maybe you've encountered them yourself and they've solved some of your biggest questions. Have you ever wondered, "Why?"We interviewed several of our Super Users to understand what drives them to help in the Community--and discover the difference it has made in their lives as well! Take a look in our gallery today: What Motivates a Super User? - Power Platform Community (microsoft.com)

March User Group Update: New Groups and Upcoming Events!

  Welcome to this month’s celebration of our Community User Groups and exciting User Group events. We’re thrilled to introduce some brand-new user groups that have recently joined our vibrant community. Plus, we’ve got a lineup of engaging events you won’t want to miss. Let’s jump right in: New User Groups   Sacramento Power Platform GroupANZ Power Platform COE User GroupPower Platform MongoliaPower Platform User Group OmanPower Platform User Group Delta StateMid Michigan Power Platform Upcoming Events  DUG4MFG - Quarterly Meetup - Microsoft Demand PlanningDate: 19 Mar 2024 | 10:30 AM to 12:30 PM Central America Standard TimeDescription: Dive into the world of manufacturing with a focus on Demand Planning. Learn from industry experts and share your insights. Dynamics User Group HoustonDate: 07 Mar 2024 | 11:00 AM to 01:00 PM Central America Standard TimeDescription: Houston, get ready for an immersive session on Dynamics 365 and the Power Platform. Connect with fellow professionals and expand your knowledge. Reading Dynamics 365 & Power Platform User Group (Q1)Date: 05 Mar 2024 | 06:00 PM to 09:00 PM GMT Standard TimeDescription: Join our virtual meetup for insightful discussions, demos, and community updates. Let’s kick off Q1 with a bang! Leaders, Create Your Events!    Leaders of existing User Groups, don’t forget to create your events within the Community platform. By doing so, you’ll enable us to share them in future posts and newsletters. Let’s spread the word and make these gatherings even more impactful! Stay tuned for more updates, inspiring stories, and collaborative opportunities from and for our Community User Groups.   P.S. Have an event or success story to share? Reach out to us – we’d love to feature you!

Users online (6,590)