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Cindy0908
New Member

What are the benefits of using/not using this feature "Allow messages with unresolved email recipents to be sent : Yes/No"?

For Pros and Cons, I wanted to understand what benefits there are of using/not using the feature.

Setting-->Email Configuration-->Email configuration Settings-->set email for options-->Allow messages with unresolved email recipients to be sent (Yes/No).

Can someone help?

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EricRegnier
Super User
Super User

Hi @Cindy0908, as @rampprakash said, turning it on will allow your users to send emails externally to emails where these contacts/people are not in the system. The caveat with this is it can be dangerous to share unwanted information externally without going through a process to "know" your contacts. Hope this clarifies

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4 REPLIES 4
rampprakash
Super User
Super User

Hello @Cindy0908,

 

It is Used for sending email to address which are not a record in the system.

 

For (Eg)

 

As per the system if you want send email to  test@live.com you want to create a record like contact, lead etc to set this Item in TO/CC to send an email

 

if you enable the option which you have mentioned, without the record available in system we can trigger an email to test@live.com

 

 

Please mark as Answer if it is helpful and provide Kudos

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EricRegnier
Super User
Super User

Hi @Cindy0908, as @rampprakash said, turning it on will allow your users to send emails externally to emails where these contacts/people are not in the system. The caveat with this is it can be dangerous to share unwanted information externally without going through a process to "know" your contacts. Hope this clarifies

Hi @rampprakash Thank you for the reply!

Cindy0908
New Member

Hi @EricRegnier Thank you for the reply! 

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