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Frequent Visitor

Why doesn't the Power Platform AAD Security Group team get a default queue?

Microsoft documentation for Queue tables claims that "a private queue is automatically created for each new user or team" on this webpage: Queue tables (Microsoft Dataverse) - Power Apps | Microsoft Docs

However, whenever I create an AAD Security Group team, there is no default queue created. I was really hoping to use team queues associated with AAD teams. Users and other types of teams get a default queue, so why doesn't this type get one? Thanks.






Super User
Super User

It's not an Owner Team; it can't own records.

Frequent Visitor

The plan is to share records with the AAD team and put the records in their queue. They don't need to own them. I've already tested assigning records to both user queues and Owner team queues without changing record ownership, so I know that in theory the AAD team would not need to own the records to see them in their queue, if they had one. Thanks.

Frequent Visitor

Thanks, HarryG. I have the same question. After reading through Queue tables (Microsoft Dataverse) - Power Apps | Microsoft Docs, a private queue is automatically created for each new user or team. I don't know the answer, but my guess would be you don't have access to this private queue. 


Let me know if you find a solution.



Frequent Visitor

Thanks for the suggestion, Joe_Laz, but I am a system administrator in this environment, and I am the one who created the AAD team. I can see the default queues of owner teams that I have created, so it makes sense that I should see the default queues of AAD teams that I have created. If they exist but are hidden even from system administrators, then I would call that a bug. 

New Member

Hi - did you get a resolution to this in the end? I've come across the same issue today. If this can't be done, to my mind it kind of defeats the object of AAD Teams as an option?

No, I didn't get a good answer to this yet. I have created a Microsoft support request, so I am still waiting to get a response to that. 

The only workaround I can think of is to manually create a queue with the same name as the AAD team and then make the AAD team the owner of the queue. This at least gives the team access to the queue, but membership between the queue and the AAD team will not be synchronized automatically. Clearly this is not ideal.

I'll give an update when I hear back from Microsoft.

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