Universal resource scheduling is a great tool, but unfortunately my employer doesn't want to invest in field service or project service. So I am now looking for a way to develop this myself.
I work in the energy sector. Our sellers therefore visit customers to compare the rates. To reach the customers, our call agents contact the customers for an appointment. I think it is imperative that this goes smoothly without having to search long for an available time. Before I started creating my own CRM via model driven apps, we worked with Mircosoft Bookings. This tool then contained a flow for further processing. However, we notice that the call agents really do not take travel times into account and because we now want to switch to a complete CRM system, the old ways are no longer really useful. Currently there is a web resource in the model driven app with the link of Microsoft bookings and this is how agreements are made. The tricky part is that the call agents still have to enter the hour themselves because clicking on Microsoft bookings does not transfer the hour to the form.
So in concrete terms, I must have a tool to display the free hours and a retrieval of the appointment for the selected date and time to calculate the travel time. I've made this in power apps for the most part and with success. But then again I have the problem that we work with external users and my employer does not want to purchase a license per call agents for power apps.
Hello @indiranoppe ,
Your question is of solution architecting. Here is what's my suggestions by my preferences.
If you want to deep dive more , please drop a message.
(Please like/resolve if it helps you)
You can build this in Dataverse with Power Automate, but it might cost you more at the end to built it from scratch then to use and configure the 1st party apps (i.e. Field Service and URS) if you consider development effort, maintenance cost, opportunity cost, etc. On the other hand, if you think you only need a small set of these features, it might be simpler to re-built them on Dataverse and save on the monthly licensing costs. Just ensure you do the proper analysis on cost, often times, using the 1st party apps are cheaper on the long run.
Note that Power Apps Portals is meant for end-users not your internal users/employees. I would try not to go the complete customization route like angular because then it default some of the purposes of leveraging the Power Platform.
Hope this helps!
Not sure if this is any help, but URS is now supposed to be available for Customer Service (not just Field or Project Service), this is meant to have happened around the time they changed the Service Scheduling to the using bookable resources etc (https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resou...)
Actually it's available with any Dynamics 365 (Sales, Marketing, Field Service, CS) app license 🙂 They way you install it (unless it changed recently) is via Field Service app, but then you uninstall the Field Service solutions.
Hi @indiranoppe ,
Microsoft does not provide featuer of Universal Resource Schduling with licences of Fields services. You need to purchase URS addon to use URS. You can contact your Microsoft partner or support representative for purchasing.
Let me know if you have further questions.
(Please like/resolve if it really helps you.)
I don't have a microsoft partner or so. I learned en set up everything by myself. I have looked on google for the add-on or URS license but no luck.
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