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arbindoc
Level: Powered On

Today we use more than one application to get our work done, and the real business value is achieved when we integrate these applications to solve a business challenge.

 

In this 3 part series we will explore customer service scenario with a team in Contoso and build solution that helps them become productive and help Contoso increase customer satisfaction. The solution we will build will leverage new capabilities in Microsoft 365 universal toolkit for teamwork. Flow will be use to integrate these applications.

 

In part 2 of this series we will extend our solution built in part 1 to leverage Yammer to bring in organizational insights.

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arbindoc
Level: Powered On

Today we use more than one application to get our work done, and the real business value is achieved when we integrate these applications to solve a business challenge.

 

In this 3 part series we will explore customer service scenario with a team in Contoso and build solution that helps them become productive and help Contoso increase customer satisfaction. The solution we will build will leverage new capabilities in Microsoft 365 universal toolkit for teamwork. Flow will be use to integrate these applications.

 

My Introduction

I am architect with Microsoft focussed on business productivity. I have been with Microsoft for 10 years now helping our enterprise customer and partners build solutions using our productivity stack. I hold several certifications including Microsoft Certified Masters in SharePoint.

 

You can reach me on twitter @arbindoc and blog at https://aka.ms/acblog

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Super User
Super User

In this article we will illustrate how Microsoft Flow can escalate approvals if stakeholders don't react on time.

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JeremyThake
Level: Powered On

See how Hyperfish, a software as a service company that works in the Office 365 ecosystem, leverages Microsoft Flow to add additional features for customers around their own core product features.

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