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shahidsaud
Level: Powered On

PowerApp Camera with powerapps ver 3.3 not working in Huawei Mate 9

Hi,

 

The powerapps camera is not opening when we try to capture images in Huawei Mate 9. The powerspps version in 3.3.

 

Model Number: MHA L29 and Andriod Version 7.0.

 

 

 

11 REPLIES 11
PowerApps Staff cherie
PowerApps Staff

Re: PowerApp Camera with powerapps ver 3.3 not working in Huawei Mate 9

Hi,

 

Do you think you could provide us with your session id and a screenshot of what is happening?

 

You can find your session id going to the menu and selecting session details.

 

Thanks

Cherie

shahidsaud
Level: Powered On

Re: PowerApp Camera with powerapps ver 3.3 not working in Huawei Mate 9

Hi Cherie,

Not sure what you mean by session id and which session id you are talking about.

Could you provide more details please ?

Regards,

Shahid

PowerApps Staff cherie
PowerApps Staff

Re: PowerApp Camera with powerapps ver 3.3 not working in Huawei Mate 9

In the menu, there is a Session details option. If you click that, a dialog will pop up with a session id. If you could share that with us, that would be great.

sessionMenu.JPG

mg_n
Level: Powered On

Re: PowerApp Camera with powerapps ver 3.3 not working in Huawei Mate 9

Hi,

 

I am facing the same issue with Huawei P10. Did you get any solution or any reply from Microsoft??

 

Thanks,

Nikhil

PowerApps Staff cherie
PowerApps Staff

Re: PowerApp Camera with powerapps ver 3.3 not working in Huawei Mate 9

Hi,

 

Could we get a screenshot of what is happening please?

 

Thanks

mg_n
Level: Powered On

Re: PowerApp Camera with powerapps ver 3.3 not working in Huawei Mate 9

Hi,

 

First it will show error as play button. After sometime it will become black color. The same app works fine with IOS and other android phones.

 

Regards,

Nikhil 

Microsoft Employee

Re: PowerApp Camera with powerapps ver 3.3 not working in Huawei Mate 9

We don't have any Huawei Mate 9 or P10.  We tried this scenario on a Huawei Mate 10 Pro and the camera works fine.  Are you still experiencing this issue?

 

If the issue still exists, you can try updating Android operating system to the latest version and see if that helps.

Microsoft Employee

Re: PowerApp Camera with powerapps ver 3.3 not working in Huawei Mate 9

Can you also try running PowerApps on Chrome on the same device you have problem with?  To do this, you need to uninstall PowerApps client from your device.  After PowerApps client is uninstalled, open Chrome and go to this URL:

https://web.powerapps.com.  Open the same app you have problem with and see if the camera works.

mg_n
Level: Powered On

Re: PowerApp Camera with powerapps ver 3.3 not working in Huawei Mate 9

Hi,

Issue is resolved. Now the device is capturing images.

 

Regards,

Nikhil