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Buggydav
Level: Powered On

Does anyone know if the Channel Integration Framework is able to be used in a Powerapp (model driven) without D365 licenses?

We are interested in using the dialer/softphone integration available in the channel integration framework. I installed the CIF but when I go into the CIF app there is not a new button to create a channel.

 

Does anyone know if the Channel Integration Framework is able to be used in a Powerapp (model driven) without D365 licenses?

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Community Support Team
Community Support Team

Re: Does anyone know if the Channel Integration Framework is able to be used in a Powerapp (model driven) without D365 licenses?

Hi @Buggydav ,

 

No, I think this cannot be achieved. To be able to work with Dynamics 365 Channel Integration Framework, you first need to have Dynamics 365 (online) version 9.1 and higher versions. See System requirements of Dynamics 365 Channel Integration Framework:

https://docs.microsoft.com/en-us/dynamics365/customer-service/channel-integration-framework/system-r...

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

3 REPLIES 3
Community Support Team
Community Support Team

Re: Does anyone know if the Channel Integration Framework is able to be used in a Powerapp (model driven) without D365 licenses?

Hi @Buggydav ,

 

No, I think this cannot be achieved. To be able to work with Dynamics 365 Channel Integration Framework, you first need to have Dynamics 365 (online) version 9.1 and higher versions. See System requirements of Dynamics 365 Channel Integration Framework:

https://docs.microsoft.com/en-us/dynamics365/customer-service/channel-integration-framework/system-r...

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Buggydav
Level: Powered On

Re: Does anyone know if the Channel Integration Framework is able to be used in a Powerapp (model driven) without D365 licenses?

Thank you

Community Support Team
Community Support Team

Re: Does anyone know if the Channel Integration Framework is able to be used in a Powerapp (model driven) without D365 licenses?

Hi @Buggydav ,

 

Glad to know that your issue is resolved!

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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