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Level: Power Up

Can't create a trial environment with CDS


I'm new to the community so appologise if I've posted this in the wrong place.

Yesterday afternoon I created a test environment to use the CDS, previously I'd removed another test environment, almost a day has passed and that environment is not created, it has the status of Preparing Instance. (See the image attached)
Reviewing the administration center I see that the previous environment that I deleted is not yet completely deleted and has the status of Deleting (See the image attached), which does not allow me to create an app.

I think that is the problem but I'm not sure. I don't know what to do because I can't delete that environment I 'm creating or how to undo the deleted one from the previous environment.

Thanks in advance


Dual Super User
Dual Super User

Re: Can't create a trial environment with CDS

If its been more than 24 hours there is probably something stuck on the back end.  I've seen that happen before.  You'll need to open a support ticket to get it resolved.

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Community Support Team
Community Support Team

Re: Can't create a trial environment with CDS

Hi @PabloGD ,

Could you please share a bit more about your issue?

Do you mean that you could not delete the Trial Environment within your PowerApps?


Based on the issue that you mentioned, I have made a test on my side, and don't have the issue that you mentioned. Please consider clear cache of your browser, and then check if the issue is solved.


In addition, please also consider go to Power Platform Admin Center ( if you have permission to access, then delete your Environment there, then check if the issue fixed.


If the issue still exists, please consider submit an assisted support ticket through the following link:


Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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