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Jeff_Ballard
Level: Powered On

PoweApps asking users to start a trial even though they are licensed

Users in my organization are getting prompted with, "You need a current plan or trial to use PowerApps" when they run an app even though they already have a license. A screen shot of  the license switched is attached.

 

Any help would be greatly appreciated

4 REPLIES 4
Community Support Team
Community Support Team

Re: PoweApps asking users to start a trial even though they are licensed

Hi @Jeff_Ballard ,

Do you add a Premium conector within your app?

 

Based on the issue that you mentioned, I suppose that you added a Premium connector within your app, is it true?

 

Since October 1, 2019, some standard connectors has been reclassified from to Premium, please check the following article for more details:

https://docs.microsoft.com/en-us/power-platform/admin/powerapps-flow-licensing-faq#what-are-microsof...

 

If your canvas app including Premium connector created after October 1, 2019, the old PowerApps Plan 2 free trial license could not access the canvas app including Premium connector. You need to sign up new PowerApps license free trial -- PowerApps Per User plan.

Please also check and see if the following article would help in your scenario:

https://docs.microsoft.com/en-us/power-platform/admin/powerapps-flow-licensing-faq#how-does-the-chan...

 

Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Jeff_Ballard
Level: Powered On

Re: PoweApps asking users to start a trial even though they are licensed

Thanks for the information @v-xida-msft . Below is a list of my connections, none of which are on the premium list.  In addition, the app in question only connects to a SharePoint list that is within my tenant.

 

What are my next steps to resolve this?

 

Connections:

Approvals

Notifications

Google Sheets

Outlook Customer Manager (preview)

Office 365 Outlook

Office 365 Groups

jeff@cndg.info

Office 365 Groups

Office 365 Users

OneDrive

OneDrive for Business

Mail

SharePoint

Smartsheet

Microsoft Teams (preview)

Community Support Team
Community Support Team

Re: PoweApps asking users to start a trial even though they are licensed

Hi @Jeff_Ballard ,

Could you please share a bit more about the Approvals connection? Is it a Approvals connector or Approvals Entity in CDS?

 

If the Approvals connection is the Approvals Entity in CDS, I think this is the issue. Currently, within PowerApps, the CDS connector is a Premium connector rather than a Standard connector.

If you want to use CDS connector in PowerApps, you must own PowerApps Per App plan (or old PowerApps Plan 1) license at least.

Note: I do not think you added a Approvals connector in your app, bacause the Approvals connector could not work within PowerApps. You need to use the Approvals connector in Microsoft Flow.

 

Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Jeff_Ballard
Level: Powered On

Re: PoweApps asking users to start a trial even though they are licensed

@v-xida-msft, your reply highlights what is so frustrating about this problem.  The PowerApp itself only has one connection and that is to a SharePoint list and that list is in my tenant.  There is no premium connect required for that type of connection.  The other connectors in my previous reply are not related to this PowerApp, so why would they be stopping our licensed users from running the app?

 

To answer your specific question, the Approvals is used in Flows performing other SharePoint related functions for me. As far as I can tell it is not the CDS version, e.g. there is no "premium" sticker when I build a Flow using it.  Here are the details provided:

Connector name
 
Approvals
Description
Enables approvals in workflows.
Status
Connected
Owner
Jeff Ballard
Created
6/30/2018, 8:33:55 PM
Modified
6/30/2018, 8:33:55 PM

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