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jzcase
Level 8

[Thread renamed]. Self-Service PowerApps Trials break Per App Passes and can't be removed even after expiration.

So I discovered something that, if I'm right, represents a monumental error on Microsoft's part that deserves to be broadcast because of how damaging it is to organizations attempting to transition to the new business model.

The bottom line is this: If your organization users "Self-Service" signed up for PowerApps Trials, you will not be able to assign them Per App passes, Ever, or until Microsoft fixes it.

I think this is because the only way for Expired Trial Users to get PowerApps features back is if they buy (or are assigned) a full PowerApps license. But Per App Passes aren't true licenses! So if any of your users have expired Trials, they get "Your trial is expired" no matter what you do.

Am I wrong? Gosh I hope I'm wrong. That would be a terrible, ridiculous, headline-making oversight.

Here is Microsoft's article explaining that you have no control over PowerApps Self-Service Trials: https://docs.microsoft.com/en-us/power-platform/admin/signup-question-and-answer

Users who sign up for a trial license from within Power Apps don't appear in the Office 365 admin portal as Power Apps trial users (unless they have another license to Office 365, model-driven apps in Dynamics 365, such as Dynamics 365 Sales and Customer Service, or Power Apps).

And:

Any individual can try out the features of Microsoft Power Apps for 30 days, and incur no costs as outlined in the How do users sign up for Power Apps section. This option is available to any user in a tenant and cannot be disabled by an admin. After the user's trial expires the user will lose access to Power Apps capabilities.

If a person signs up for a 30 day trial of Microsoft Power Apps , and you choose to not support them inside of your organization, they can in no way incur costs to your company. When an individual signs up for Microsoft Power Apps, that is a relationship between that individual and Microsoft directly, like any many public cloud services from Microsoft, such as Bing, Wunderlist, OneDrive or Outlook.com, and does not in any way imply that the service is provided by your organization.

So let's recap:

  • I have 65 users who are on expired (or expiring) PowerApps trials that I have no administrative control over because of Microsoft's controversial PowerApps Self Signup policy.
  • Those expired trials are permanent and neither I (nor even Microsoft?) can administratively remove them.
  • Those expired trials are blocking our Per App passes.
  • My company paid thousands for 65 Per App licenses that are now as useful to us as an accordion on a deer hunt.

I have been wrestling with Microsoft support on this issue for a month. The one guy who was helping us just "peace-outed" for the Thanksgiving week and now I'm beyond angry.

1 ACCEPTED SOLUTION

Accepted Solutions
jzcase
Level 8

Re: Per App Passes and the Terrible, Horrible, No Good, Very Bad "Self Service Signup" policy.

We finally have a solution in the pipeline!

Microsoft support identified two problems:

1. There is a bug in the process by which PowerApps determines user eligibility, it goes something like this:

 

Step 1: Does the user have a legacy license that grants them access? If yes, stop this script and launch the app.

Step 2: If no, grant the user a PowerApps Baseline license and checked for Per App passes.

 

The problem is that Step 1 cancels the script because it interprets the expired trials as eligible legacy licenses. So PowerApps can't get past that point.

2. Our tenant had "AdHocSubscriptionsNotAllowed" turned on which was causing intermittent issues. I'm a little sketchy on the details here because we were able to assign Per App passes in certain circumstances but whatever, we won't question.

Now we have resolved #2 but the problem in #1 is still there in my testing. We have been promised that an update will roll out before the end of January, and Microsoft has extended our trials through that time period so that we don't lose access. So if you have this problem, maybe you can ask your Microsoft support reps to check out ticket 119102921002413 to see if it's the same.

View solution in original post

3 REPLIES 3
Community Support Team
Community Support Team

Re: Per App Passes and the Terrible, Horrible, No Good, Very Bad "Self Service Signup" policy.

Hi @jzcase ,

So is your main problem about how to get rid of PowerApps trial?

You could use this admin center to make this:

https://admin.microsoft.com/AdminPortal/Home#/users

Please note that you need to be admin to use this admin center.

Find the accounts that you want to turn off PowerApps trial.

Then in the product licenses section, turn off the 'Microsoft PowerApps Plan 2 trial' to remove it from their accounts.

11251.PNG

 

 

 

Best regards,

Community Support Team _ Phoebe Liu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
jzcase
Level 8

Re: Per App Passes and the Terrible, Horrible, No Good, Very Bad "Self Service Signup" policy.

No, I can't. I can't see the trials, I can't delete them, I have no control over them, because that's the way Microsoft designed it!

 

Let me repeat: Microsoft's self-service PowerApps trials (1) block us from assigning Per App Passes when they expire and (2) can't be removed!

 

Again from https://docs.microsoft.com/en-us/power-platform/admin/signup-question-and-answer

 

Users who sign up for a trial license from within Power Apps don't appear in the Office 365 admin portal as Power Apps trial users (unless they have another license to Office 365, model-driven apps in Dynamics 365, such as Dynamics 365 Sales and Customer Service, or Power Apps).

jzcase
Level 8

Re: Per App Passes and the Terrible, Horrible, No Good, Very Bad "Self Service Signup" policy.

We finally have a solution in the pipeline!

Microsoft support identified two problems:

1. There is a bug in the process by which PowerApps determines user eligibility, it goes something like this:

 

Step 1: Does the user have a legacy license that grants them access? If yes, stop this script and launch the app.

Step 2: If no, grant the user a PowerApps Baseline license and checked for Per App passes.

 

The problem is that Step 1 cancels the script because it interprets the expired trials as eligible legacy licenses. So PowerApps can't get past that point.

2. Our tenant had "AdHocSubscriptionsNotAllowed" turned on which was causing intermittent issues. I'm a little sketchy on the details here because we were able to assign Per App passes in certain circumstances but whatever, we won't question.

Now we have resolved #2 but the problem in #1 is still there in my testing. We have been promised that an update will roll out before the end of January, and Microsoft has extended our trials through that time period so that we don't lose access. So if you have this problem, maybe you can ask your Microsoft support reps to check out ticket 119102921002413 to see if it's the same.

View solution in original post

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