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Super User II
Super User II

Unable to add users to an environment when in a different region

Hi,

Here is the scenario...

  • I have an Office 365 Tenant that is hosted in Australia.
  • I have 3 users in my tenant with PowerApps licenses
  • I created an Environment (with CDS database) in the Australia region and I can see all 3 users under the Enabled Users list within the environment
  • I created an Environment in the US region (to test out AI Builder) and only my user was avialable under the Enabled Users list within the environment.

How do I get the other users in my tenant to appear in the US environment?  Is this possible?

 

Regards

 

Hamish

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Community Support
Community Support

Re: Unable to add users to an environment when in a different region

Hi @HSheild ,

 

According to the documentation:

https://docs.microsoft.com/en-us/power-platform/admin/regions-overview

Your Azure AD tenant's home location  Regions where you can create a database
India Any region except Australia and Preview (United States)
Australia

Any region except India and Preview (United States)

 

Any other location Any region except India, Australia, and Preview (United States)

 

This issue might because that US is the preview region. 

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

1 REPLY 1
Highlighted
Community Support
Community Support

Re: Unable to add users to an environment when in a different region

Hi @HSheild ,

 

According to the documentation:

https://docs.microsoft.com/en-us/power-platform/admin/regions-overview

Your Azure AD tenant's home location  Regions where you can create a database
India Any region except Australia and Preview (United States)
Australia

Any region except India and Preview (United States)

 

Any other location Any region except India, Australia, and Preview (United States)

 

This issue might because that US is the preview region. 

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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