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Helper III
Helper III

Unable to administer environments

Interesting problem, and I need some help.

I have logged in to powerapps.com with my regular ID.

I can choose from the 2 environments at the top right of window.

However, when I click the cog to go to the admin center, it says I need a license.

I have had the Powerapps Plan 1 license for a couple of months now.

I am trying to get in so that I can upgrade the CDS database.

 

Any advice would be greatly appreciated.

4 REPLIES 4
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Community Support
Community Support

Hi @kevinsray,

 

The admin center is geared to tenant admins(including O365 Global admins) and environment admins. 

You need either a PowerApps Plan 2 or Flow Plan 2 to access the admin center. Learn more

 

Regarads,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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I am an O365 Global admin in my company.

Has the policies been changed? I used to be able to access it, even without the plan 1 license.

I can still access the entities, etc in the CDS, but I can`t get it to do the upgrade.

Very worried that all my hard work is going to disappear.

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I suspect you used to have a P2 trial license that allowed you to see the Environments tab in the Admin Center (admin.powerapps.com). If the plan expired, then you don't have the ability to see that tab anymore. 

 

I can confirm the above if you share the email you use to login to PowerApps with me in a private message. I can see if there is a way to unblock you, but I first have to check the status of your account and the licenses you used to have.

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As discussed over PM, the best way to mitigate this is to either extend the trial if you already have one or start a new one that will give you access to the Environments tab in the Admin Center.

 

If that is not visible, even after you try the above, please do a complete logout/login (and ideal clear cookies). This will force a refresh of the plans and it should reflect in the portal and the Admin Center.

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