Showing results for 
Search instead for 
Did you mean: 
Helper II
Helper II

Users Can't Open Shared App

Hi everyone, 


I have an urgent problem as I am supposed to launch this app to shopfloor tomorrow. 


I have shared it with users and selected "Common Data Service User" as their security permission. When they open powerapps and go to run the app, the play button is greyed out (attached) and can't be selected. When they click on the app as if they were to play it, a new tab opens with the attached error. 


Does anyone know how I can fix this? 


Thank you so much, 

Super User
Super User


Have you created a security role that gives access to your custom entities and then given that role to your users? Take a look at this article

Helpful resources

PA Virtual Workshop Carousel 768x460.png

Register for a Free Workshop

This training provides practical hands-on experience in creating Power Apps solutions in a full-day of instructor-led App creation workshop.

Microsoft Build 768x460.png

Microsoft Build is May 24-26. Have you registered yet?

Come together to explore latest innovations in code and application development—and gain insights from experts from around the world.

May UG Leader Call Carousel 768x460.png

What difference can a User Group make for you?

At the monthly call, connect with other leaders and find out how community makes your experience even better.

Top Solution Authors
Users online (1,803)