Users continue receiving "Trial expired" and "Start my Trial" after Per App Passes have been allocated to environment.

[jzcase]

Previously, my organization used Dynamics 365 + Team Member Licenses + The Dynamics 365 Connector to provide staff access to custom entities. Dynamics 365 connector is now Premium (and our "grace period" isn't working after an app update, so all of our users got shunted to PowerApps P2 Trials). 

After TWO WEEKS of our Microsoft Partner struggling to get help from Microsoft Support, they finally sent us to the Support articles explaining how to allocation App Passes from PowerApps Admin, and I have done so.

However, sharing apps with users still results in "Trial Expired" and "Start My Trial" pages. This should not happen. What am I doing wrong?

I noticed in the Power Platform Admin Center that we have a yellow warning stating: "Your organization can transition to the capacity model when your current term ends or at renewal." Does this mean we can't use our App Passes?

[v-xida-msft]

HI @jzcase ,

Do you purchase Add-Ons for PowerApps license on your side?

Based on the warning message that you provided, it means that you could not use the "App Passes" functionality until your PowerApps Plan 2 free trial license has been expired.

Actually, the "App Passes" functionality would be available in Power Platform Admin Center only after you or your organization has purchased Add-Ons for PowerApps or MS Flow. Please check the following article for more details:

https://powerapps.microsoft.com/en-us/blog/add-on-allocation-for-powerapps-microsoft-flow-and-ai-bui...

Please consider purchase Add-Ons for PowerApps license in Office 365 Admin Center, and then try it again, check if the issue is fixed.

If the issue still exists, please consider submit an assisted support ticket through the following link:

https://powerapps.microsoft.com/en-us/support/pro

Best regards,

[jzcase]

I have asked our Microsoft Partner to look into the "Add-Ons for PowerApps license".

However, I am quite able to allocate App Passes even now. See attachment.

In the meantime, my PowerApps license is not a Plan 2 free trial. It is PowerApps for Dynamics 365 starting 2/22/2019.

Does that mean that we're stuck until Feb 22nd? Or do I need to change my license type right now in order to resolve the issue?

[v-xida-msft]

Hi @jzcase ,

Do you purchase a PowerApps for Dynamics 365 license for your account?

Since October 1st 2019, PowerApps use rights with Dynamics 365 licenses: Dynamics 365 Enterprise licenses will no longer include general purpose PowerApps capabilities. 

Please check the following article for more details:

https://docs.microsoft.com/en-us/power-platform/admin/powerapps-flow-licensing-faq#what-are-microsof...

As an alternative solution, you could consider change your PowerApps license right now to fix this issue. In addition, you could also consider change your PowerApps license when your PowerApps for Dynamics 365 license is expired (until your Dynamics 365 for PowerApps license is expired).

Best regards,

[jzcase]

My license is a Dynamics 365 Sales Enterprise purchase Feb 22, 2019. So it gives me the equivalent of a PowerApps P2 license.

I know all about the new limitations, but they should not negatively impact us. They clearly state:

"Enterprise users will continue to be able to run apps and portals that extend and customize the licensed Dynamics 365 application, as long as those apps and portals are located in the same environment as their licensed Dynamics 365 application."

All of our Canvas Apps reside in the same environment as our Production Instance and all of them connect to it via the D365 Connector or the CDS Connector.

Maybe the problem is that my D365 account needs to be renewed immediately so that its PowerApps capabilities match the October 1st model.

[jzcase]

I think we have uncovered a possible solution, but we don't have all of the answers yet.

We were able to get the App Passes working under two conditions which are not documented in Microsoft's support literature. Both conditions must be met.

1. The user must have "PowerApps for Office 365" enabled for their account in Office 365 admin. If it is not, the user receives a Trial invitation instead.
2. The user must not have a PowerApps P2 trial (either active or expired) connected with their account. If the user has an expired trial, they are presented the option to extend the trial.

When both of the above conditions were met, we were able to assign canvas apps to users, and I have tested with three separate user accounts (two test and one production account). The canvas app must be unassigned and reassigned. 

I am working with Microsoft support to try to purge the trial licenses and see if that solves the problem. If it does I will mark this question solved.