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All Dynamics CRM training course materials should be free for everyone to download

Author Name: Neil Benson

My suggestion is that CRM training materials should be free for anyone to download.

Partners are expected to purchase a Microsoft Dynamics Partner Foundation or Advantage Service Plan in order to access several benefits including access to the Dynamics CRM 4.0 and 2011 training guides.

The Dynamics service plans are most popular with larger partners who are committed to Dynamics CRM. The service plans are less popular with new and small partners who are still building their committment.

This means that the CRM professionals who need the most training (those who work for new and smaller partners) do not have access to training material, while those who are most likely to be certified already (those who work for Silver and Gold CRM certified partners) do have access to the training.

Well-training, certified CRM professionals perform better CRM implementations. It's in everyone's interests -- Microsoft, partners and customers -- to ensure that Microsoft Dynamics CRM has more well-training, certified CRM professionals available than competing systems. Microsoft will have happier customers, larger market share and greater software licensing revenues by providing free training materials to its customers and partners than it will by attempting to turn training requirements into a source of revenue., for example, provide administrator training guides at no charge for anyone to download from their website:

The Microsoft Dynamics CRM 3.0 training course materials were free for any customer or partner to download and study. However, the policy changed with the release of CRM 4.0 and hasn't reverted with the release of CRM 2011. It should!

Status: Completed

Was told this has been addressed!

Regular Visitor
Great Idea !!! please release them
Regular Visitor
Regular Visitor
As a top 10 item on Connect that has been here now for nearly 4 YEARS I disappointed that this still hasn't been addressed with CRM 2015. What is the point of the new "rapid release cadence" if things like this are continuously ignored?
Regular Visitor
Yes they are good to have them available to all.
Regular Visitor

This is a related topic but I very much wish they would bring back the manuals ( so that we can, you know, RTFantasticM. 🙂


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Refer from


Power Apps

Hi everyone (and thanks @NeilBenson for raising this issue). My team is creating free self-paced training materials for current versions of Dynamics 365 and the Power Platform on Microsoft Learn. We currently have content for Functional Consultants, and will complete content for Developers this fiscal year. Next fiscal year, we'll add on content for Solution Architects.
For recent product versions that we haven't been able to migrate to Microsoft Learn yet, we have provided existing training course materials as free downloads on the Dynamics 365 Downloadable e-Learning Courses for Customers blog on the communities site. We haven't moved all courses--this blog post provides a list of those that are available for download. 

Thanks @margoc-msft. I raised this idea just a few years ago (in 2007) and it's got a few votes over the years (480+) so it's great to see that the Microsoft Business Applications team is finally investing in fantastic learning materials and make them accessible to everyone so that every customer can succeed with Dynamics 365, PowerApps, PowerBI and Flow. Thank you!

Status changed to: Completed

Was told this has been addressed!