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Need to have None under the Queue->Email Settings->Convert Incoming emails to Activities

Author Name: Irfan Khan

-User created a Queue in CRM

-User configured the active mailbox with the Queue

-However users don't want any activities to be created in the Queue item when an email is received in the mailbox

-Since the option to select None isn't available on Track option emails received in the mailbox gets created as a queue item in the Queue

-Under Queue we have the option Email Settings->Convert Incoming emails to Activities

-The options available are

1] All email messages

2] Email messages in response to CRM email

3] Email messages from Leads Contact and Accounts

4] Emails messages from CRM records that are email enabled

- We need to have the None option so that user can choose none of the emails being created as queue item under queues

Status: Completed

Thank you for your feedback. The No Email Messages option is now available for Queues.

Comments
D365Ideas_Admin
Regular Visitor
Status changed to: New
 
dmartens
Power Apps
Status changed to: Completed

Thank you for your feedback. The No Email Messages option is now available for Queues.