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Whatsapp integration into CRM Dynamics 365

Author Name: Connie Bosch
Good day, our company has been busy with a MS Dynamics 365 implementation for the last 2 years. Since 2016 we have been asking why does MS Dynamics not have a API into Whatsapp messenger considering that you have Facebook , LinkedIn etc but not Whatsapp. Considering that Whatsapp is used extensively worldwide. I find it amazing that Microsoft have not catered for an API into Whatsapp messenger . We need to know urgently (and have been asking for 2 years) if Microsoft intend to cater for this API or do we have to write our own ?
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I second that motion!


It would be a very usefull feature for several of our customers.

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I fully agree.