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When clicking upload button nothings pop up

Author Name: Pradeep Salvi

1--In CRM user clicked on the Sales area

2--user navigates to Opportunity entity to open the Opportunity View

3--user selects the 'My Open Opportunities' view

4--from the list of the existing records user opens a record

5--on the navigation pane user clicks on the chevron next to the name of the opened record

6--from the associated drop down navigation menu user clicks on the 'Document' entity

7--this opens the 'Document Associated Grid'

8--from the ribbon click on 'Upload' button  

9--this opens the 'Upload Documents' window

10--user clicks on the Cancel button (if we do not cancel we are able to upload document, even if we try to click on the upload button multiple times, still it works)

11—However, after clicking on cancel, user clicks on the chevron next to the name of the opened record

12--from the associated drop down menu user clicks on the 'Document' entity

13--this opens the 'Document Associated Grid'

14--from the ribbon click on 'Upload' button nothing happens, the 'Upload' button is unresponsive

15--so user has to navigate back to Opportunity View and repeat steps 1 to 7 to get the 'Upload Documents' windows

Status: New
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Status changed to: New