cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
NiallBraniff
New Member

Azure AD B2C after password reset I get redirected to portal error page

Hi everyone, I am trying to fix an issue I am facing where whenever a portal user resets their password, they get redirected to a portal error page.

Our PowerApps portals instance is using Azure AD B2C as an authentication provider. The Sign up/Sign in seems to be working fine, but we are having an issue with the password reset functionality. We are using a B2C user flow to manage the password reset. The password reset policy does seem to be working as users are able to reset their passwords successfully. However, after they reset the password they get directed back to a portal error page.

I have checked the Authentication/OpenIdConnect/tnibizhubB2C/ValidIssuers Site setting and it does match the user flow config.

 

Below are the steps that the users are taking:

1. click forgot password

2. enter email and receive verification code

3. submit verification code

4. enter new password

5. this directs me to the error page

 

My theory for this issue is that it is trying to log me into portal with my old password and not the new one, but I'm not sure if this is correct or even how to go about fixing it.

 

Any advice would be great,

Thanks

5 REPLIES 5
alrez
Community Support
Community Support

Hi,

 

My guess is that you have some cached information on your old account in your browser. If you try logging in using InPrivate/Incognito mode do you have the same issue? If you don't, you should be able to just clear your cookies/cache and you should be good to go.

 

Regards,

 

Alex

 

-------

 

Community Support Team _ Alex Rezac
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi Alex,

Same issue occurs whenever I clear my cookies and use incognito mode. The user still gets sent back to the error page. I have started looking into changing where the password reset redirects you, in case I can have it bring you to the sign up/ sign in page on azure ad b2c, but sadly I don't think it is possible.

Hey @NiallBraniff did you solve this problem? I'm facing the same issue in my portal with password reset flow in Azure B2C.

OliverRodrigues
Most Valuable Professional
Most Valuable Professional

Hi @FlowHawk 

I worked separately with Niall on this one.. The issue here was due to a custom policy that was injecting the wrong URL when the user was resetting the password.

Would you have similar scenario in your case?




If you like this post, give a Thumbs up. Where it solved your request, Mark it as a Solution to enable other users find it.

Power Pages Super User | MVP


Oliver Rodrigues


 

My user flows are standard out of the box. I've posted my issue in a new thread. Thanks for hopping in to help me there Oliver! Password Reset Redirects to "Sign In Failed" page - Power Platform Community (microsoft.com)

 

Helpful resources

Announcements

Check out the Copilot Studio Cookbook today!

We are excited to announce our new Copilot Cookbook Gallery in the Copilot Studio Community. We can't wait for you to share your expertise and your experience!    Join us for an amazing opportunity where you'll be one of the first to contribute to the Copilot Cookbook—your ultimate guide to mastering Microsoft Copilot. Whether you're seeking inspiration or grappling with a challenge while crafting apps, you probably already know that Copilot Cookbook is your reliable assistant, offering a wealth of tips and tricks at your fingertips--and we want you to add your expertise. What can you "cook" up?   Click this link to get started: https://aka.ms/CS_Copilot_Cookbook_Gallery   Don't miss out on this exclusive opportunity to be one of the first in the Community to share your app creation journey with Copilot. We'll be announcing a Cookbook Challenge very soon and want to make sure you one of the first "cooks" in the kitchen.   Don't miss your moment--start submitting in the Copilot Cookbook Gallery today!     Thank you,  Engagement Team

Announcing Power Apps Copilot Cookbook Gallery

We are excited to share that the all-new Copilot Cookbook Gallery for Power Apps is now available in the Power Apps Community, full of tips and tricks on how to best use Microsoft Copilot as you develop and create in Power Apps. The new Copilot Cookbook is your go-to resource when you need inspiration--or when you're stuck--and aren't sure how to best partner with Copilot while creating apps.   Whether you're looking for the best prompts or just want to know about responsible AI use, visit Copilot Cookbook for regular updates you can rely on--while also serving up some of your greatest tips and tricks for the Community. Check Out the new Copilot Cookbook for Power Apps today: Copilot Cookbook - Power Platform Community.  We can't wait to see what you "cook" up!      

Tuesday Tip | How to Report Spam in Our Community

It's time for another TUESDAY TIPS, your weekly connection with the most insightful tips and tricks that empower both newcomers and veterans in the Power Platform Community! Every Tuesday, we bring you a curated selection of the finest advice, distilled from the resources and tools in the Community. Whether you’re a seasoned member or just getting started, Tuesday Tips are the perfect compass guiding you across the dynamic landscape of the Power Platform Community.   As our community family expands each week, we revisit our essential tools, tips, and tricks to ensure you’re well-versed in the community’s pulse. Keep an eye on the News & Announcements for your weekly Tuesday Tips—you never know what you may learn!   Today's Tip: How to Report Spam in Our Community We strive to maintain a professional and helpful community, and part of that effort involves keeping our platform free of spam. If you encounter a post that you believe is spam, please follow these steps to report it: Locate the Post: Find the post in question within the community.Kebab Menu: Click on the "Kebab" menu | 3 Dots, on the top right of the post.Report Inappropriate Content: Select "Report Inappropriate Content" from the menu.Submit Report: Fill out any necessary details on the form and submit your report.   Our community team will review the report and take appropriate action to ensure our community remains a valuable resource for everyone.   Thank you for helping us keep the community clean and useful!

Hear what's next for the Power Up Program

Hear from Principal Program Manager, Dimpi Gandhi, to discover the latest enhancements to the Microsoft #PowerUpProgram, including a new accelerated video-based curriculum crafted with the expertise of Microsoft MVPs, Rory Neary and Charlie Phipps-Bennett. If you’d like to hear what’s coming next, click the link below to sign up today! https://aka.ms/PowerUp    

Welcome! Congratulations on joining the Power Pages community!

Welcome to the Power Pages Community!   You're now a part of a vibrant group of peers and industry experts who are here to network, share knowledge, and even have a little fun.     Now that you're a member, you can enjoy the following resources:   The Power Pages Community Forums The forums are also a great place to connect with other Power Pages community members. Check the News & Announcements section for community highlights, find out about the latest community news, and learn about the Community Team. Share your feedback, earn custom profile badges, enter challenges to win prizes, and more.   Community Blog Our community members have learned some excellent tips and have keen insights on the future of business analysis. Head on over to the Community Blog to read the latest posts from around the world. Let us know if you'd like to become an author and contribute your own writing — everyone is welcome.   And that’s not all, we have Galleries of additional information such as the Community Connections & How To Videos & Webinars & Video Gallery and more to motivate, educate and inspire you.   Again, welcome to the Power Pages community family, we are so happy you have joined us! Whether you are brand new to the world of data or you are a seasoned veteran - our goal is to shape the community to be your ‘go to’ for support, networking, education, inspiration and encouragement as we enjoy this adventure together! Let us know in the Community Feedback forum if you have any questions or comments about your community experience, but for now – head on over to the forums Get Help with Power Pages and dive right in!   To learn more about the community and your account be sure to visit our Community Support Area. We look forward to seeing you in the Power Pages Community!   The Power Pages Community Team  

Users online (4,706)