Showing results for 
Search instead for 
Did you mean: 
New Member

Connect Powerapps Portals to Dynamics 365 Customer Service

Hi guys,


I would like to connect the power apps portals to dynamics 365 customer service, and I configured the case form on power apps portals, when I submitted the form I found the error as the picture below,


But I have tried to use the form from the custom entity, I can submit the form.

So I guess the out-of-the-box entity cannot use in the power apps portals.


Can anyone suggest to me what's the meaning of the error and can the out-of-the-box entity cannot use in the power apps portals? Thank you. 😊

Super User
Super User

Hi, the OOB entities can be used in the Portals, this shouldn't be a problem

Can you enable the custom error messages? so we know what's going on

you can do that by adding a site settings:


If you like this post, give a Thumbs up. Where it solved your request, Mark it as a Solution to enable other users find it.

Power Apps Portals Super User

Oliver Rodrigues


Solution Supplier
Solution Supplier



Try as @OliverRodrigues  mentioned and also you can check few other things too to validate the root cause.


1. Check any custom workflow/power automate flow which had been created to trigger on create of case.


2. Custom plugin code on create of case.


3. Business rule where scope sets to entity.


If it answers your question, kindly give kudo and accept it as solution.





Helpful resources

UG GA Amplification 768x460.png

Launching new user group features

Learn how to create your own user groups today!

Community Connections 768x460.jpg

Community & How To Videos

Check out the new Power Platform Community Connections gallery!

Welcome Super Users.jpg

Super User Season 2

Congratulations, the new Super User Season 2 for 2021 has started!

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

Users online (1,310)