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Eagle0473
Frequent Visitor

Create new case web portal contact field is blank

Hi all, 

 

when I create new case from web portal , the case contact field have not  value ! 

Why ?  I want that contact field contain the user logged on portal because  it is a contact of Account 

I have the problem only in case created , the value in form field there is on web portal .

See attached screenshot 

 

Web form portal:

Eagle0473_0-1636991180634.png

 

Case created:

 

Eagle0473_1-1636991347074.png

 

Thank you for help 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Manar
Super User
Super User

Hello,

if you are using entity form then all you need to do is add new metadata to the form to specify that you need Contact field to be mapped to the logged in customer and Customer = logged in customer contact

Manar_0-1637263894830.png

 

Create new attribute (one to map Contact field to the logged in customer)

Manar_2-1637264568322.png

 

and this is to map the account on the logged in customer to the account on case

 

Manar_3-1637264710960.png

 

 

 

 

 

 

Thank you,
Manar

If you like this post, give it aThumbs Up. Where it solved your query, mark it as a SOLUTION so it can help other people!

View solution in original post

2 REPLIES 2
Manar
Super User
Super User

Hello,

if you are using entity form then all you need to do is add new metadata to the form to specify that you need Contact field to be mapped to the logged in customer and Customer = logged in customer contact

Manar_0-1637263894830.png

 

Create new attribute (one to map Contact field to the logged in customer)

Manar_2-1637264568322.png

 

and this is to map the account on the logged in customer to the account on case

 

Manar_3-1637264710960.png

 

 

 

 

 

 

Thank you,
Manar

If you like this post, give it aThumbs Up. Where it solved your query, mark it as a SOLUTION so it can help other people!
Eagle0473
Frequent Visitor

Thank you @Manar Manar for reply 

 

 

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