Hi all,
when I create new case from web portal , the case contact field have not value !
Why ? I want that contact field contain the user logged on portal because it is a contact of Account
I have the problem only in case created , the value in form field there is on web portal .
See attached screenshot
Web form portal:
Case created:
Thank you for help
Accepted Solutions
Hello,
if you are using entity form then all you need to do is add new metadata to the form to specify that you need Contact field to be mapped to the logged in customer and Customer = logged in customer contact
Create new attribute (one to map Contact field to the logged in customer)
and this is to map the account on the logged in customer to the account on case
Hello,
if you are using entity form then all you need to do is add new metadata to the form to specify that you need Contact field to be mapped to the logged in customer and Customer = logged in customer contact
Create new attribute (one to map Contact field to the logged in customer)
and this is to map the account on the logged in customer to the account on case
Helpful resources
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