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Creating flow for closing the case

Steps to create flow for closing the case in powerapps portal.

Super User II
Super User II

hi, can you give more details on your requirement? what's the trigger? 

do you mean Power Automate Flow? 

how are cases managed ? created ? worked on? 

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Power Apps Portals Super User

Oliver Rodrigues


I am working on customer self service portal. I want to create flow on closing the case in power automate. So what steps should I follow?

Solution Sage
Solution Sage


Depends on exactly what you want to do.  There are 2 entities involved with resolving a case, Case (incident) and Case Resolution - depending on what you need to do you would create your Flow to trigger on one of those entities on the update (status /status reason) or create respectively.

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