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SnehaPatil
Regular Visitor

Creating flow for closing the case

Steps to create flow for closing the case in powerapps portal.

3 REPLIES 3
OliverRodrigues
Super User II
Super User II

hi, can you give more details on your requirement? what's the trigger? 

do you mean Power Automate Flow? 

how are cases managed ? created ? worked on? 




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Power Apps Portals Super User


Oliver Rodrigues


 

I am working on customer self service portal. I want to create flow on closing the case in power automate. So what steps should I follow?

Fubar
Solution Sage
Solution Sage

@SnehaPatil

Depends on exactly what you want to do.  There are 2 entities involved with resolving a case, Case (incident) and Case Resolution - depending on what you need to do you would create your Flow to trigger on one of those entities on the update (status /status reason) or create respectively.

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