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chrisOrtiz
Helper II
Helper II

Custom Domain name redirects to .powerappsportals.com

I created a portal website and went through the steps provided by Microsoft to add a custom domain, this is the document https://docs.microsoft.com/en-us/powerapps/maker/portals/admin/add-custom-domain.  The problem I have is that every time I type the URL, it keeps redirecting to the .powerappsportals.com which is not what I want. I had asked Microsoft service if the custom URL will be redirected to the .powerappsportals.com and they said no, so that makes me believe that there should not be any redirecting going on. The environment is a production environment. Has anyone encountered this?

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chrisOrtiz
Helper II
Helper II

My domain name is no longer redirecting. It was an odd issue because the CNAME was already set on the godaddy admin without me touching it and I still had redirecting. What I did was remove it, and re-added it. What I did not know was that it takes 24 hours on godaddy side for it to take effect so that was the confusion, godaddy informed me to wait 24hrs. So I think I just needed to reset the CNAME, by that I mean that I had to remove and re-add the CNAME and allow the 24 hours to pass by. Now it work! thanks!

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15 REPLIES 15
ragavanrajan
Super User
Super User

Hi @chrisOrtiz 

I didn't face any problem at all. I think you might have missed minor step. Please confirm have you created the cname record with your domain provider?

 

Thank you for the help, and no, I have not created a CNAME with my domain provider (Godaddy). The screenshot shows the information required. Godaddy says under  "Point to" to provide the following information

 

  • Points to: The URL you are setting as the destination for the host. Type @ to point directly to your root domain name.

Should this be the URL I want? (without the.powerappsportals.com)

chrisOrtiz_0-1618199048713.png

 

FilipB
Regular Visitor

Hi,

We have the same problem on our side. We created the CNAME record with our domain provider, and the portal was functioning alright until recently. We have figured out the following:
When we request the site with www subdomain, it is returned normally:

FilipB_0-1618217302789.png

But when we request without the www, it is redirected to the portal's initial domain:

FilipB_1-1618218523576.png

 

It is also evident that there is caching involved when we use the url without the www subdomain (we can see that CloudFlare's CDN is used lower in the headers).

What can we do to resolve this issue? Is this the problem with the CDN or do we need to do some additional configuration on our side?



Hi @chrisOrtiz

 

You have to set the CNAME record definitely. I am adding the screenshot of my live case for reference 

 

ragavanrajan_0-1618270319613.png

From the official docs, you can find the below note as well. Why it is important to add a CNAME record 

 

ragavanrajan_1-1618270378098.png

 

 

Bonus: You may face a problem converting your SSL certificate.PFX format as I can see your records are with GoDaddy. Please check my article below to solve that problem 

 

https://ragavanrajan.medium.com/powerapps-portal-custom-domain-implementation-converting-pem-to-pfx-... 

 

Hi @FilipB,

Please raise this in a separate thread for better clarity and not to confuse others. 

 

Hope it helps. 

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chrisOrtiz
Helper II
Helper II

Thank you for your response, godaddy already had the CNAME pointing to the Microsoft Domain name, but it does end with powerappsportals.com

chrisOrtiz_1-1618271778792.png

 

I also create a new CNAME without the .powerappsportals.com on godaddy, but this still did not change anything.

Thank you for the information regarding the SSL certificate, I did not have any issues though, and my site does show the security. But, can this be a reason why my website keeps directing to the .powerappsportals.com?. When I type www.[domainname].com I do not have any issues, only when I simply type the name is when I am routed to the .powerappsportals.com, which still is not good since our customers generally do not type www. when searching for the site. 

Any suggestions will be very much appreciated. 

Hi @chrisOrtiz 

From your screenshot, the second column (canonical name) where GoDaddy added your CNAME record. Does it include WWW in the front? 

Alternative way of finding is 

 

1. Log in to https://portal.azure.com 

2. App Registrations > Owned applications > You can see Microsoft CRM portals registered for your production. 

3. Under Authentication > Redirect URIs 

 

Can you see something which is messed up there?  This will allow you to figure out the problem. 

 

Hope it helps. 

------------

If you like this post, give a Thumbs up. Where it solved your request, Mark it as a Solution to enable other users find it.

chrisOrtiz
Helper II
Helper II

@ragavanrajan thank you and yes it does start with www 

This is what I see, I would think that I should delete the .powerappsportals.com but I am not sure if that is required to be there. Thank you so much for helping me here.

chrisOrtiz_0-1618274632772.png

 

Hi @chrisOrtiz  pls remove the www and leave the powerappsportals.com.

So it will look like example.powerappsportals.com.

 

 

As you mentioned users are not going to use www.

 

Then you need to wait until DNS will take effect.

chrisOrtiz
Helper II
Helper II

I'm sorry www was not in front and had the name as you mentioned. example.powerappsportals.com. Just incase I re-added. 

There are actually 2 CNAME records the second one seem to do anything and has a underscore "_" in the front. Everything I have seen about custom domain seems to work. 

chrisOrtiz_0-1618286244945.png

I am still getting redirected when www. is not typed in the URL. Is there some kind of workaround?

 

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