Accepted Solutions
Thank you for the help, and no, I have not created a CNAME with my domain provider (Godaddy). The screenshot shows the information required. Godaddy says under "Point to" to provide the following information
- Points to: The URL you are setting as the destination for the host. Type @ to point directly to your root domain name.
Should this be the URL I want? (without the.powerappsportals.com)
Hi,
We have the same problem on our side. We created the CNAME record with our domain provider, and the portal was functioning alright until recently. We have figured out the following:
When we request the site with www subdomain, it is returned normally:
But when we request without the www, it is redirected to the portal's initial domain:
It is also evident that there is caching involved when we use the url without the www subdomain (we can see that CloudFlare's CDN is used lower in the headers).
What can we do to resolve this issue? Is this the problem with the CDN or do we need to do some additional configuration on our side?
Hi @chrisOrtiz,
You have to set the CNAME record definitely. I am adding the screenshot of my live case for reference
From the official docs, you can find the below note as well. Why it is important to add a CNAME record
Bonus: You may face a problem converting your SSL certificate.PFX format as I can see your records are with GoDaddy. Please check my article below to solve that problem
Hi @FilipB,
Please raise this in a separate thread for better clarity and not to confuse others.
Hope it helps.
------------
If you like this post, give it a Thumbs up. Where it solved your request, Mark it as a Solution to enable other users to find it.
Thank you for your response, godaddy already had the CNAME pointing to the Microsoft Domain name, but it does end with powerappsportals.com
I also create a new CNAME without the .powerappsportals.com on godaddy, but this still did not change anything.
Thank you for the information regarding the SSL certificate, I did not have any issues though, and my site does show the security. But, can this be a reason why my website keeps directing to the .powerappsportals.com?. When I type www.[domainname].com I do not have any issues, only when I simply type the name is when I am routed to the .powerappsportals.com, which still is not good since our customers generally do not type www. when searching for the site.
Any suggestions will be very much appreciated.
@ragavanrajan thank you and yes it does start with www
This is what I see, I would think that I should delete the .powerappsportals.com but I am not sure if that is required to be there. Thank you so much for helping me here.
I'm sorry www was not in front and had the name as you mentioned. example.powerappsportals.com. Just incase I re-added.
There are actually 2 CNAME records the second one seem to do anything and has a underscore "_" in the front. Everything I have seen about custom domain seems to work.
I am still getting redirected when www. is not typed in the URL. Is there some kind of workaround?
Helpful resources
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