Hi,
Would really appreciate some advice on this one. Within our Portal, when a user logs a Case, then goes to view their Case, they can either A) Upload a Portal comment (text) or B) Upload a File directly to SharePoint with Files to assist with solving the Case.
We have configured a PA flow that sends a notification to the Owner/User when a new Portal comment is added (solved). However, what we don't have, is a PA flow that notifies the Owner when a new File is added to SharePoint. (This is a different action to just adding a Portal comment).
I wonder if anybody has any best practice/advice in creating the relevant notification to update the Owner of the Case, when a new file is added to SharePoint?
Many thanks,
Zak
Hi @zbird94 ,
I am not 100% sure about SharePoint but i have same use case ( allowing customer to attach file to a record ) and i accomplished this using Notes which been working great for me.
The notes dynamically attach itself to current record (in the timeline) so i can create flow that if new note created then i can email customer
Helpful resources
Join us for Microsoft Power Platform Conference
The first Microsoft-sponsored Power Platform Conference is coming in September. 100+ speakers, 150+ sessions, and what's new and next for Power Platform.
Ideas
Discover ideas and concepts from users like you for how to use Power Pages and take your work to the next level.
