cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
SaWu
Impactful Individual
Impactful Individual

Portal useable but not editable after Reset, Solution deletion, and Re-provisioning: An error occurred while provisioning. You can contact Microsoft support if this issue persists.​

Hello

Please be so kind as to read my full post before responding.
Thank you for your consideration.

I am trying to try out PowerApps Portals.
I already submitted a Mindtree support request for this.
I am also posting here just in case someone knowledgeable is found faster here.

I had created one "Portal from Blank".
But after a few minutes in the new Studio I made a mistake.
I accidentally deleted the main label from the titlebar/header.
I didn't know how to undo this.

So I followed the instructions here:
https://docs.microsoft.com/en-us/dynamics365/portals/portal-faq#how-do-i-delete-a-portal-completely-...
to try to restart with a fresh "Portal from Blank".

  1. I first deleted the Portal from the App listing.
    This made the Portal URL nonfunctional.
  2. Then I removed all managed Portals solutions.
    This made the Dynamics Portals model-based App and the CDS entries go away.

Then I recreated the "Portal from Blank" with the same URL.
image.png
The Portal (with the default example pages) seems to be provisioned and working again
image.png
As far as I can tell, all the example pages, embedded forms, and polls are working.

But, I don't seem to able to edit the Portal.
When I try to edit it this Portal App, I only get the nondescript error:
An error occurred while provisioning. You can contact Microsoft support if this issue persists.​
image.png


How do I reset my Portal to Blank AND editable?

Thank you,
    Sa Wu.

2 ACCEPTED SOLUTIONS

Accepted Solutions

Hi @SaWu , I had sent you some steps in reply to the message to troubleshoot this. Did you get a chance to try those out?

View solution in original post

SaWu
Impactful Individual
Impactful Individual

Hi

After sharing more details and URLs to @sandeepd  he replied to me with this:


Hi @SaWu 

We have checked and it seems that this portal on opening in the studio is failing on the step to create a contact record. The error we see is that 

The email "portaluser@powerappsportals.com" is already taken.

 

There is a dummy contact that is created in CDS for some of the studio aspects to function. And the above error usually happens when someone alters the username of that contact record. You can try 2 things here

1. Try to update the email address of this contact record (with the above mentioned email address) in CDS to something else and re-open the studio. 

2. or If this is your non-production / business critical instance, you can also try deleting this particular contact record (with the above mentioned email address) in CDS and retry opening the studio? The contact record is re-created if there is none found. 

This suggestion worked for me.
I found the automatically created users and deleted the portaluser.
grafik.png
Afterwards the Studio loaded as intended.
grafik.png
Also please note that there is a fix for this problem in the works:


@SaWu - Glad this worked out for you. Yes you can share the details of how it worked out on forum. Just so you know we are actually fixing this issue that if that contact is not found by username or email only then we attempt to create it else not.

@sandeepd, may I ask you my current last question, how to best reset a Portal of a fixed URL to a Blank state?

I am still trying to figure out how Portals work in the first place, which things I can edit in the Studio, which things I can currently edit via the CDS records, for which things I need liquid, which parts are okay with just css...
Currently, I seem to be easily able to misclick, mis-configure things, or delete stuff in both the Portals Studio and the model driven App.
For example, after getting this working again with your suggestion, I now accidentally deleted the table-of-contents Website from CDS and can't seem to able to configure it back to it's working state.
There seems to be no way to undo changes in either the Studio or in the model driven App so if I make mistakes (I sometimes do), I'm basically **bleep**ed.

My current version to start fresh would be

  1. Remove Portal
  2. Remove Portal Solutions (this removes the CDS entries that I accidentally messed up)
  3. Remove portualuser Contact
  4. Re-create Portal
  5. Wait for new-provisioning

The documentation confuses me in this aspect as this documentation suggests that resetting a portal DOES NOT REMOVE the actual websites, templates, snippets of the deleted/reset portal
grafik.pnggrafik.pnggrafik.png
However previous answers and this
grafik.png

speak of refreshing and purging of resources.
I guess that means that "previous resources" does not contain previous configurations/websites/mistakes/**bleep**ups but I would be glad for confirmation of my guess.
And I would prefer a simpler solution to start anew or undo something.

Thank you and best of regards,
    Sa.

View solution in original post

6 REPLIES 6
v-yutliu-msft
Community Support
Community Support

Hi @SaWu ,

The reason why you met this problem is that:

If you are reusing the URL of a recently deleted portal to create a new portal, it will have some delay for runtime to setup. This is because the purge of previous resources would still be in progress and may take from 30 minutes to 1 hour for the new portal to setup on Azure. The portal will also not be available for editing during this time and may show errors when launched in studio for editing.

So you just need to wait for some time, the portal will become available again.

Here's a doc about this for your reference:

https://docs.microsoft.com/en-us/powerapps/maker/portals/known-issues

 

 

 

Best regards,

Community Support Team _ Phoebe Liu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi @SaWu  - Yes, as @v-yutliu-msft suggested re-creating a portal with the same URL can take time to be functional in the studio. If it has already been a longer time that you have been seeing this, then I'd be interested to understand why this is happening for you. Please send me a direct message with your portal URL and I'll try to help you fix this.  

Ashish2012
Kudo Collector
Kudo Collector

Wait for sometime to get the portal refresh from Azure.
Here are the list of know issues on the Portal.
https://docs.microsoft.com/en-us/powerapps/maker/portals/known-issues
SaWu
Impactful Individual
Impactful Individual

Hello @v-yutliu-msft , @sandeepd , and @Ashish2012 

Thanks for your reply and explaination(s).
It(they) sound perfectly reasonable for me.

Unfortunately for me, 30min-1hour or sometime (with sometime smaller than little less than 3 days) does not seem to apply to my particular portal, which was created on December 6 and by now, December 9, still isn't editable.
image.pngimage.png

@sandeepd, I'll send you a separate message with more details and URLs and such.

Thanks a lot and best of regards,
     Sa.

Hi @SaWu , I had sent you some steps in reply to the message to troubleshoot this. Did you get a chance to try those out?

SaWu
Impactful Individual
Impactful Individual

Hi

After sharing more details and URLs to @sandeepd  he replied to me with this:


Hi @SaWu 

We have checked and it seems that this portal on opening in the studio is failing on the step to create a contact record. The error we see is that 

The email "portaluser@powerappsportals.com" is already taken.

 

There is a dummy contact that is created in CDS for some of the studio aspects to function. And the above error usually happens when someone alters the username of that contact record. You can try 2 things here

1. Try to update the email address of this contact record (with the above mentioned email address) in CDS to something else and re-open the studio. 

2. or If this is your non-production / business critical instance, you can also try deleting this particular contact record (with the above mentioned email address) in CDS and retry opening the studio? The contact record is re-created if there is none found. 

This suggestion worked for me.
I found the automatically created users and deleted the portaluser.
grafik.png
Afterwards the Studio loaded as intended.
grafik.png
Also please note that there is a fix for this problem in the works:


@SaWu - Glad this worked out for you. Yes you can share the details of how it worked out on forum. Just so you know we are actually fixing this issue that if that contact is not found by username or email only then we attempt to create it else not.

@sandeepd, may I ask you my current last question, how to best reset a Portal of a fixed URL to a Blank state?

I am still trying to figure out how Portals work in the first place, which things I can edit in the Studio, which things I can currently edit via the CDS records, for which things I need liquid, which parts are okay with just css...
Currently, I seem to be easily able to misclick, mis-configure things, or delete stuff in both the Portals Studio and the model driven App.
For example, after getting this working again with your suggestion, I now accidentally deleted the table-of-contents Website from CDS and can't seem to able to configure it back to it's working state.
There seems to be no way to undo changes in either the Studio or in the model driven App so if I make mistakes (I sometimes do), I'm basically **bleep**ed.

My current version to start fresh would be

  1. Remove Portal
  2. Remove Portal Solutions (this removes the CDS entries that I accidentally messed up)
  3. Remove portualuser Contact
  4. Re-create Portal
  5. Wait for new-provisioning

The documentation confuses me in this aspect as this documentation suggests that resetting a portal DOES NOT REMOVE the actual websites, templates, snippets of the deleted/reset portal
grafik.pnggrafik.pnggrafik.png
However previous answers and this
grafik.png

speak of refreshing and purging of resources.
I guess that means that "previous resources" does not contain previous configurations/websites/mistakes/**bleep**ups but I would be glad for confirmation of my guess.
And I would prefer a simpler solution to start anew or undo something.

Thank you and best of regards,
    Sa.

Helpful resources

Announcements

Community will be READ ONLY July 16th, 5p PDT -July 22nd

Dear Community Members,   We'd like to let you know of an upcoming change to the community platform: starting July 16th, the platform will transition to a READ ONLY mode until July 22nd.   During this period, members will not be able to Kudo, Comment, or Reply to any posts.   On July 22nd, please be on the lookout for a message sent to the email address registered on your community profile. This email is crucial as it will contain your unique code and link to register for the new platform encompassing all of the communities.   What to Expect in the New Community: A more unified experience where all products, including Power Apps, Power Automate, Copilot Studio, and Power Pages, will be accessible from one community.Community Blogs that you can syndicate and link to for automatic updates. We appreciate your understanding and cooperation during this transition. Stay tuned for the exciting new features and a seamless community experience ahead!

Summer of Solutions | Week 4 Results |Winners will be posted on July 24th

We are excited to announce the Summer of Solutions Challenge!    This challenge is kicking off on Monday, June 17th and will run for (4) weeks.  The challenge is open to all Power Platform (Power Apps, Power Automate, Copilot Studio & Power Pages) community members. We invite you to participate in a quest to provide solutions to as many questions as you can. Answers can be provided in all the communities.    Entry Period: This Challenge will consist of four weekly Entry Periods as follows (each an “Entry Period”)   - 12:00 a.m. PT on June 17, 2024 – 11:59 p.m. PT on June 23, 2024 - 12:00 a.m. PT on June 24, 2024 – 11:59 p.m. PT on June 30, 2024 - 12:00 a.m. PT on July 1, 2024 – 11:59 p.m. PT on July 7, 2024 - 12:00 a.m. PT on July 8, 2024 – 11:59 p.m. PT on July 14, 2024   Entries will be eligible for the Entry Period in which they are received and will not carryover to subsequent weekly entry periods.  You must enter into each weekly Entry Period separately.   How to Enter: We invite you to participate in a quest to provide "Accepted Solutions" to as many questions as you can. Answers can be provided in all the communities. Users must provide a solution which can be an “Accepted Solution” in the Forums in all of the communities and there are no limits to the number of “Accepted Solutions” that a member can provide for entries in this challenge, but each entry must be substantially unique and different.    Winner Selection and Prizes: At the end of each week, we will list the top ten (10) Community users which will consist of: 5 Community Members & 5 Super Users and they will advance to the final drawing. We will post each week in the News & Announcements the top 10 Solution providers.  At the end of the challenge, we will add all of the top 10 weekly names and enter them into a random drawing.  Then we will randomly select ten (10) winners (5 Community Members & 5 Super Users) from among all eligible entrants received across all weekly Entry Periods to receive the prize listed below. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once overall. If they are drawn multiple times, another user will be drawn at random.  Individuals will be contacted before the announcement with the opportunity to claim or deny the prize.  Once all of the winners have been notified, we will post in the News & Announcements of each community with the list of winners.   Each winner will receive one (1) Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value). NOTE: Prize is for conference attendance only and any other costs such as airfare, lodging, transportation, and food are the sole responsibility of the winner. Tickets are not transferable to any other party or to next year’s event.   ** PLEASE SEE THE ATTACHED RULES for this CHALLENGE**   Week 1 Results: Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 1: Community MembersSolutionsSuper UsersSolutionsPower Pages @Inogic  1   @ragavanrajan  2 @aofosu  1 @Jcook  1Open  @OliverRodrigues  1Open  @Lucas001  1Open Open    Week 2 Results: Congratulations to the Week 2 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge.   Week 2: Community MembersSolutionsSuper UsersSolutionsPower Pages @taraubianca25  2 @EmadBeshai  2 @ALP2  2@Fubar 2 @ekluth1  2@ragavanrajan 1 @mandela  1@OliverRodrigues 1 @Ajlan  1Open   @elishafxx  1    @TA_Jeremy  1    @helio1981  1       Week 3 Results: Congratulations to the Week 3 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 3:Community MembersSolutionsSuper UsersSolutionsPower PagesInogic2@EmadBeshai 6Ajlan1@ragavanrajan 4CraigWarnholtz1@Fubar 4  @Jcook 3  @OliverRodrigues2   Week 4 Results: Congratulations to the Week 4 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge.   Week 4:Community MembersSolutionsSuper UsersSolutionsPower PagesHenryed071Fubar3Inogic1OliverRodrigues2JacoMathew1EmadBeshai2faruk11  TA_Jeremy1   shubhambhangale1   doug-ppc1   hubjes1  

Check Out | 2024 Release Wave 2 Plans for Microsoft Dynamics 365 and Microsoft Power Platform

  On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform. These plans are a compilation of the new capabilities planned to be released between October 2024 to March 2025. This release introduces a wealth of new features designed to enhance customer understanding and improve overall user experience, showcasing our dedication to driving digital transformation for our customers and partners.    The upcoming wave is centered around utilizing advanced AI and Microsoft Copilot technologies to enhance user productivity and streamline operations across diverse business applications. These enhancements include intelligent automation, AI-powered insights, and immersive user experiences that are designed to break down barriers between data, insights, and individuals. Watch a summary of the release highlights.    Discover the latest features that empower organizations to operate more efficiently and adaptively. From AI-driven sales insights and customer service enhancements to predictive analytics in supply chain management and autonomous financial processes, the new capabilities enable businesses to proactively address challenges and capitalize on opportunities.    

Updates to Transitions in the Power Platform Communities

We're embarking on a journey to enhance your experience by transitioning to a new community platform. Our team has been diligently working to create a fresh community site, leveraging the very Dynamics 365 and Power Platform tools our community advocates for.  We started this journey with transitioning Copilot Studio forums and blogs in June. The move marks the beginning of a new chapter, and we're eager for you to be a part of it. The rest of the Power Platform product sites will be moving over this summer.   Stay tuned for more updates as we get closer to the launch. We can't wait to welcome you to our new community space, designed with you in mind. Let's connect, learn, and grow together.   Here's to new beginnings and endless possibilities!   If you have any questions, observations or concerns throughout this process please go to https://aka.ms/PPCommSupport.   To stay up to date on the latest details of this migration and other important Community updates subscribe to our News and Announcements forums: Copilot Studio, Power Apps, Power Automate, Power Pages

Top Kudoed Authors
Users online (1,974)