cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Anonymous
Not applicable

Portal website gone & will not reset/not editable after 2 delete & re-provisions

I've had an extremely similar issue to another post (https://powerusers.microsoft.com/t5/Power-Apps-Portals/Power-Portal-All-pages-gone/m-p/717533#M4271b...) but the solution posted didn't work for me (to reset)and Im in need of help. I set up a portal and have been slowly working on it... Today I deleted a page (accidentally duplicated a page I previously made and deactivated - so I reactivated it and deleted that pag) but thought I must have accidentally deleted the whole website as the entire website inside the portal was gone. In my attempts to repair this I decided it would be easier to try to start from scratch so I deleted the current portal and decided to create a new one in the same environment however it is still completely lacking the website section entirely when I add a new website it does not provide any templates whatsoever so I'm at a standstill here. I cannot edit the portal, the edit option is greyed out in app selection page, and when I go into the portal management app, there is no website to edit (active or inactive), no snippets, no templates, no settings. I really need help as I am at a standstill after a month's worth of work that is now not only gone, but I can't get in to even recreate from scratch ( I actually tried creating the new portals twice today, one to create a starter portal in an existing environment in the other one I went in and reset the portal and tried to create new portal from blank... both in existing environment, both times same results). In a perfect world I'd like to reset the day and go back to this morning when I still had all of my original work but I understand there isn't a simple recycle bin that can be utilized. I will happily settle for a 'clean slate starter portal so I can start recreating some of my site, themes, web pages, web roles, access rules, etc. (at least I did take notes since I was learning)! As a final fyi, I did receive a notice both times that the (re) provisioning was complete and both times the link(from email notice and when you click on the portal from Powers Apps page) said something to the effect of something went wrong there's a problem, contact your admin (that's me!) Which was likely due to the fact that the basic website metadata didn't reprovision/reload either time. 
Plz help! 

4 REPLIES 4
v-bofeng-msft
Community Support
Community Support

Hi @Anonymous :

   I'm not sure whether my understanding is correct or not, please help me point it out if there is an error.

   Are you facing one or more of the following problems:

  • Deleting a page causes the entire portal to be deleted.
  • The newly created portal is blank and cannot be edited.Like this:

2.JPG

   About the first problem:

   I made many tests but did not encounted the same problem.Even if I delete all the pages, the portal still exists and allows editing.If this problem continues to occur, I suggest you create a support ticket.

   About the second problem:

   Usually the cause of this problem is that the portal has not been configured, please return to the homepage (https://make.powerapps.com/) and wait. Until you receive the notification that the configuration is complete before reopening portal studio

1.JPG

  In addition,If the problem still cannot be solved, I suggest you create a support ticket

Best Regards,

Bof

 

Anonymous
Not applicable

The issue stemmed from me deleting a webpage in my portal. I assume I must have accidentally deleted the entire website instead, as I immediately started having issues & the portal started behaving as though the website was gone (this delete action was done in the portal management app, as I was working on setting access/web roles).

 

As this was not an action I could Undo, I attempted to delete the portal and start fresh (to no avail), and as a second attempt, reset the portal, both times renaming with new URL (in my understanding, these 2 things achieves the same goal, it's just a different way to do the same thing, something Microsoft is very good a providing 🙂 ).

 

Unfortunately, today I still cannot edit the portal app (option greyed out), and when I enter the Portal Management app to edit, there is no website, no data, active or inactive, no pages or settings. 😞

lisarinehart_3-1602682879836.png

 

lisarinehart_2-1602682865101.png

 

I was hoping maybe the provision notice was just early, but that's not the case as both times I waited until I received the notice (via email as shown below), and tried again this morning, as mentioned above there's no change.

lisarinehart_1-1602682690210.png

 

I think I will have to create a ticket at this point...I was hoping there was maybe just a CDS entity that was missing that need to be 're-added'....but this is looking like there won't be a simple solution.

I'd even be willing to create a new environment to start fresh, but I'm afraid that won't fix the problem, but instead create more.

 

Either way, thank you for the suggestions - I'm always appreciative of help, no matter the outcome!

 

 

 

 

Hi @Anonymous,

In the past, we would enter the "instance picker" and re-install the managed solutions to trigger the re-creation of all of the records. Unfortunately, this has been replaced with the make.powerapps.com URL and I can't seem to find a workaround there.

In one of the FAQ pages, it looks like it's possible that you'll just need to create a new environment, but I'm not sure how this might affect your billing (assuming it's not a trial): https://docs.microsoft.com/en-us/powerapps/maker/portals/faq#im-getting-an-error-that-only-one-portal-can-be-created

I would definitely open the ticket and see if Microsoft can correctly reinstall your solutions, or potentially revert the instance to salvage some of your work.

Anonymous
Not applicable

Thanks @justinburch  I did create a ticket and Support did a great job getting me squared away, albeit without restoring my customized data. There was one extra step that I missed with the reset to trigger the provisioning to reinstall the complete CDS solution for the portal...as I said, I did lose all my previous customization but really at this point I'm just glad I can get in and start working again!! 

I had to go into the admin center and delete the CDS Starter Portal Solution and THEN reset the the portal, then create a new portal from blank, which then provisioned properly, reinstalling the the CDS portal solution and all the basic templates and relationships and 'stuff' so I can get in and start customizing again (When it provisions, I presume it doesn't overwrite the CDS solution if it already exists in standard MS fashion to A-let you keep your previous work & B-it's less taxing on the system/process because why rewrite data that is sees as already there?) and since my CDS solution was all kinds of messed up because I deleted something I presumably shouldn't have it, simply re-provisioning a new portal didn't work.

Being that this is my first portal, I did have a lot of little 'testing' items that I tried & deleted or change a million times making the whole thing a little messy as I learn to implement what we need. Many times with projects like this I like to start fresh once I get a good grasp of what is needed & how to properly implement with a new system, SO losing my previous work isn't a catastrophic loss (I also take a TON of screenshots as a I work as a kind of backup/note taking process, so I can recreate rather than reinvent).

To your point, on the new environment, I was thinking the same thing & was saving that option as a last ditch, final option - use only if absolutely needed as it would definitely affect billing and I'm not sure what it would do to other solutions/apps I have previously created (I'm glad i didn't have to find out the hard way how this would affect my other solutions!! :-D). Can't tell you how nice it is to get confirmation/validation on my thought process - definitely helps me be more confident!

 

Thank you very much for your input! I'm very glad for this community to lean on as I work - it's been a super resource & hope I can eventually answer as many questions as I ask! 😄

Helpful resources

Announcements

Update! June 13th, Community Ambassador Call for User Group Leaders and Super Users

Calling all Super Users & User Group Leaders   UPDATE:  We just wrapped up June's Community Ambassador monthly calls for Super Users and User Group Leaders. We had a fantastic call with lots of engagement. We are excited to share some highlights with you!    Big THANK YOU to our special guest Thomas Verhasselt, from the Copilot Studio Product Team for sharing how to use Power Platform Templates to achieve next generation growth.     A few key takeaways: Copilot Studio Cookbook Challenge:  Week 1 results are posted, Keep up the great work!Summer of Solutions:  Starting on Monday, June 17th. Just by providing solutions in the community, you can be entered to win tickets to Power Platform Community Conference.Super User Season 2: Coming SoonAll communities moving to the new platform end of July We also honored two different community members during the call, Mohamed Amine Mahmoudi and Markus Franz! We are thankful for both leaders' contributions and engagement with their respective communities. 🎉   Be sure to mark your calendars and register for the meeting on July 11th and stay up to date on all of the changes that are coming. Check out the Super User Forum boards for details.   We're excited to connect with you and continue building a stronger community together.   See you at the call!

Copilot Cookbook Challenge | Week 2 Results | Win Tickets to the Power Platform Conference

We are excited to announce the "The Copilot Cookbook Community Challenge is a great way to showcase your creativity and connect with others. Plus, you could win tickets to the Power Platform Community Conference in Las Vegas in September 2024 as an amazing bonus.   Two ways to enter: 1. Copilot Studio Cookbook Gallery:  https://aka.ms/CS_Copilot_Cookbook_Challenge 2. Power Apps Copilot Cookbook Gallery: https://aka.ms/PA_Copilot_Cookbook_Challenge   There will be 5 chances to qualify for the final drawing: Early Bird Entries: March 1 - June 2Week 1: June 3 - June 9Week 2: June 10 - June 16Week 3: June 17 - June 23Week 4: June 24 - June 30     At the end of each week, we will draw 5 random names from every user who has posted a qualifying Copilot Studio template, sample or demo in the Copilot Studio Cookbook or a qualifying Power Apps Copilot sample or demo in the Power Apps Copilot Cookbook. Users who are not drawn in a given week will be added to the pool for the next week. Users can qualify more than once, but no more than once per week. Four winners will be drawn at random from the total qualifying entrants. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once. If they are drawn multiple times, another user will be drawn at random. Prizes:  One Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value, does not include travel, lodging, or any other expenses) Winners are also eligible to do a 10-minute presentation of their demo or solution in a community solutions showcase at the event. To qualify for the drawing, templates, samples or demos must be related to Copilot Studio or a Copilot feature of Power Apps, Power Automate, or Power Pages, and must demonstrate or solve a complete unique and useful business or technical problem. Power Automate and Power Pagers posts should be added to the Power Apps Cookbook. Final determination of qualifying entries is at the sole discretion of Microsoft. Weekly updates and the Final random winners will be posted in the News & Announcements section in the communities on July 29th, 2024. Did you submit entries early?  Early Bird Entries March 1 - June 2:  If you posted something in the "early bird" time frame complete this form: https://aka.ms/Copilot_Challenge_EarlyBirds if you would like to be entered in the challenge.   Week 1 Results:  Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Copilot Cookbook Gallery:Power Apps Cookbook Gallery:1.  @Mathieu_Paris 1.   @SpongYe 2.  @Dhanush 2.   @Deenuji 3.  n/a3.   @Nived_Nambiar  4.  n/a4.   @ManishSolanki 5.  n/a5.    n/a     Week 2 Results:  Congratulations to the Week 2 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Copilot Cookbook Gallery:Power Apps Cookbook Gallery:1. Kasun_Pathirana1. ManishSolanki2. cloudatica2. madlad3. n/a3. SpongYe4. n/a4. n/a5. n/a5. n/a

Win free tickets to the Power Platform Conference | Summer of Solutions

We are excited to announce the Summer of Solutions Challenge!    This challenge is kicking off on Monday, June 17th and will run for (4) weeks.  The challenge is open to all Power Platform (Power Apps, Power Automate, Copilot Studio & Power Pages) community members. We invite you to participate in a quest to provide solutions to as many questions as you can. Answers can be provided in all the communities.    Entry Period: This Challenge will consist of four weekly Entry Periods as follows (each an “Entry Period”)   - 12:00 a.m. PT on June 17, 2024 – 11:59 p.m. PT on June 23, 2024 - 12:00 a.m. PT on June 24, 2024 – 11:59 p.m. PT on June 30, 2024 - 12:00 a.m. PT on July 1, 2024 – 11:59 p.m. PT on July 7, 2024 - 12:00 a.m. PT on July 8, 2024 – 11:59 p.m. PT on July 14, 2024   Entries will be eligible for the Entry Period in which they are received and will not carryover to subsequent weekly entry periods.  You must enter into each weekly Entry Period separately.   How to Enter: We invite you to participate in a quest to provide "Accepted Solutions" to as many questions as you can. Answers can be provided in all the communities. Users must provide a solution which can be an “Accepted Solution” in the Forums in all of the communities and there are no limits to the number of “Accepted Solutions” that a member can provide for entries in this challenge, but each entry must be substantially unique and different.    Winner Selection and Prizes: At the end of each week, we will list the top ten (10) Community users which will consist of: 5 Community Members & 5 Super Users and they will advance to the final drawing. We will post each week in the News & Announcements the top 10 Solution providers.  At the end of the challenge, we will add all of the top 10 weekly names and enter them into a random drawing.  Then we will randomly select ten (10) winners (5 Community Members & 5 Super Users) from among all eligible entrants received across all weekly Entry Periods to receive the prize listed below. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once overall. If they are drawn multiple times, another user will be drawn at random.  Individuals will be contacted before the announcement with the opportunity to claim or deny the prize.  Once all of the winners have been notified, we will post in the News & Announcements of each community with the list of winners.   Each winner will receive one (1) Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value). NOTE: Prize is for conference attendance only and any other costs such as airfare, lodging, transportation, and food are the sole responsibility of the winner. Tickets are not transferable to any other party or to next year’s event.   ** PLEASE SEE THE ATTACHED RULES for this CHALLENGE**

Celebrating the June Super User of the Month: Markus Franz

Markus Franz is a phenomenal contributor to the Power Apps Community. Super Users like Markus inspire others through their example, encouragement, and active participation.    The Why: "I do this to help others achieve what they are trying to do. As a total beginner back then without IT background I know how overwhelming things can be, so I decided to jump in and help others. I also do this to keep progressing and learning myself." Thank you, Markus Franz, for your outstanding work! Keep inspiring others and making a difference in the community! 🎉  Keep up the fantastic work! 👏👏 Markus Franz | LinkedIn  Power Apps: mmbr1606  

Your Moment to Shine: 2024 PPCC’s Got Power Awards Show

For the third year, we invite you, our talented community members, to participate in the grand 2024 Power Platform Community Conference's Got Power Awards. This event is your opportunity to showcase solutions that make a significant business impact, highlight extensive use of Power Platform products, demonstrate good governance, or tell an inspirational story. Share your success stories, inspire your peers, and show off some hidden talents.  This is your time to shine and bring your creations into the spotlight!  Make your mark, inspire others and leave a lasting impression. Sign up today for a chance to showcase your solution and win the coveted 2024 PPCC’s Got Power Award. This year we have three categories for you to participate in: Technical Solution Demo, Storytelling, and Hidden Talent.        The Technical solution demo category showcases your applications, automated workflows, copilot agentic experiences, web pages, AI capabilities, dashboards, and/or more. We want to see your most impactful Power Platform solutions!  The Storytelling category is where you can share your inspiring story, and the Hidden Talent category is where your talents (such as singing, dancing, jump roping, etc.) can shine! Submission Details:  Fill out the submission form https://aka.ms/PPCCGotPowerSignup by July 12th with details and a 2–5-minute video showcasing your Solution impact. (Please let us know you're coming to PPCC, too!)After review by a panel of Microsoft judges, the top storytellers will be invited to present a virtual demo presentation to the judges during early August. You’ll be notified soon after if you have been selected as a finalist to share your story live at PPCC’s Got Power!  The live show will feature the solution demos and storytelling talents of the top contestants, winner announcements, and the opportunity to network with your community.  It's not just a showcase for technical talent and storytelling showmanship, show it's a golden opportunity to make connections and celebrate our Community together! Let's make this a memorable event! See you there!   Mark your calendars! Date and Time: Thursday, Sept 19th Location: PPCC24 at the MGM Grand, Las Vegas, NV 

Tuesday Tip | Accepting Solutions

It's time for another TUESDAY TIPS, your weekly connection with the most insightful tips and tricks that empower both newcomers and veterans in the Power Platform Community! Every Tuesday, we bring you a curated selection of the finest advice, distilled from the resources and tools in the Community. Whether you’re a seasoned member or just getting started, Tuesday Tips are the perfect compass guiding you across the dynamic landscape of the Power Platform Community.   To enhance our collaborative environment, it's important to acknowledge when your question has been answered satisfactorily. Here's a quick guide on how to accept a solution to your questions: Find the Helpful Reply: Navigate to the reply that has effectively answered your question.Accept as Solution: Look for the "Accept as Solution" button or link, usually located at the bottom of the reply.Confirm Your Selection: Clicking this button may prompt you for confirmation. Go ahead and confirm that this is indeed the solution.Acknowledgment: Once accepted, the reply will be highlighted, and the original post will be marked as "Solved". This helps other community members find the same solution quickly. By marking a reply as an accepted solution, you not only thank the person who helped you but also make it easier for others with similar questions to find answers. Let's continue to support each other by recognizing helpful contributions. 

Users online (3,194)