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velardecrj
Frequent Visitor

Power apps portal canvas is not workiing

Hello, since a few days, canvas in my portal studio is not working.  I have the following problems:

 

1- I can´t select any component.

2- I just can see a sitemap without any format. 

3- When I edit HTML and CSS in Site setting, is not reflected in portal studio.

4- I have to go direclty to web site for view changes.  

5- When I want "Browse the webiste", a error message is display. 

 

Someone have the same problem?. Please, I'll apreciate your help.

 

canvas.jpg

 

 

cache.jpg

 

 

 

2 REPLIES 2
yashag2255
Dual Super User II
Dual Super User II

Hi @velardecrj 

 

Can you check if other users are able to replicate this issue?

 

If this is not a caching issue and other users are able to replicate the error, then there is an issue while portal provisioning. Can you please raise a support ticket for this here: https://admin.powerplatform.microsoft.com/support 

 

 

Hope this Helps!

 

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

ragavanrajan
Super User
Super User

Hi @velardecrj

 

Could you please try the following approach. 

 

1. Login to https://make.powerapps.com/ and choose your environment ( Assuming you have proper privilege's for the environment ( System customizer or environment maker role ) 

2. Then in new tab  https://yourportalname.powerappsportals.com/_services/about 

3. You can see clear cache button at the bottom of the screen. Press that button and give few mins. 

 

If this approach is not giving any joy then most likely you need to do "reset portal" 

 

here are the steps for you. 

 

1. Once you are in the Login to https://make.powerapps.com/ - select your portal > three dots > click settings > and choose administration 

 

 
 

2.   Then click portal actions and reset portal 

 

 
 

 

Hope it helps. 

------------

 

If you like this post, give a Thumbs up. Where it solved your request, Mark it as a Solution to enable other users find it.

 

 

 

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