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Helper I
Helper I

Send Password Reset To Contact

Then, I updated process Send Password Reset To Contact and some errors have occurred as image below.

Screen Shot 2021-02-18 at 13.05.24.png

My process:

Screen Shot 2021-02-18 at 13.12.54.png

And how to edit subject in template email:

Screen Shot 2021-02-18 at 13.06.34.png

Cause, email that I received earlier:

Screen Shot 2021-02-18 at 13.10.26.png

Community Support
Community Support

Hi @anhhd :

The issue in your screenshot may be caused by this reasion:
By default, the email will be sent FROM the owner of the Contact. When someone registers on the portal, the owner is set as the System User. This user record isn’t going to be able to send out emails.

I think this link will help you a lot:

Forgotten Password Functionality – Dynamics 365 

Best Regards,


Hi @v-bofeng-msft ,

I have set the FROM as the owner contact, but I noticed that with the email successfully registered to the portal, the error shown above will be displayed after choosing to reset password, otherwise unregistered emails are sent successfully.

Hi, can you please check if contact owner is person or team? also if owner has valid email configured and mailbox activated

Solution Sage
Solution Sage

Usually, I create a Queue and approve its email for these type of emails.  The issue is most likely that the user who is the sender has not been setup to Send emails (does not have an approved mailbox) or the entity privilleges are not set for that user to allow another user to send on behalf of them (why I use a queue is to avoid these).


Assuming it is a user that owns the record, the user that is the owner needs to have an Approved mailbox to be able to send.  See if the workflow failed - If you open the Workflow click on Sessions in the left hand column and look for failures - if you have one open it and look for where in the workflow and what the error was - if there is an error it should give an indication of why there was the failure.

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