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Anonymous
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Send Password Reset To Contact

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Then, I  Send Password Reset To Contact success but registered emails aren't sent successfully.
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My process:

 

here is template email:

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And how to edit text in screen send email user forgot password :
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1 ACCEPTED SOLUTION

Accepted Solutions
Anonymous
Not applicable

7 REPLIES 7
OliverRodrigues
Most Valuable Professional
Most Valuable Professional

Hi, to change the text you can create/edit a Content Snippet with the name: Account/PasswordReset/ForgotPasswordConfirmationSuccessText just set the type as Text and add whatever you want as the value.

 

A few things to troubleshoot the sending e-mail issue:

  • Have you looked into the Email Messages table to see if your e-mail is at least being created? 
  • Maybe the japanese writing might not be helping me here, but does the from on your Workflow contains a valid e-mail address and is enabled for e-mail integration in your environment? 
  • Are you able to send any e-mail via Dataverse? 



If you like this post, give a Thumbs up. Where it solved your request, Mark it as a Solution to enable other users find it.

Power Pages Super User | MVP


Oliver Rodrigues


 

Anonymous
Not applicable

image_2021_03_19T06_53_16_776Z.png

I have tried setting up the same mail from for 2 different environments.

But 1 environment to send mail, 1 environment can not send mail.

Do you know the reason why the mail was not sent?

OliverRodrigues
Most Valuable Professional
Most Valuable Professional

  • Have you looked into the Email Messages table to see if your e-mail is at least being created? 



If you like this post, give a Thumbs up. Where it solved your request, Mark it as a Solution to enable other users find it.

Power Pages Super User | MVP


Oliver Rodrigues


 

Anonymous
Not applicable

mail.jpg
Hi @OliverRodrigues ,
I checked and found that only mail was sent from 1 month ago.
The recent pass reset times, no mail has been created.
Though I have set mail from the same as the mail generated in the table above

@Anonymous I don't know if you are still having this issue, but the mailbox that sends emails needs to be a Global (Domain) Administrator in CRM.

 

To check if your email was sent, go to the CRM Settings > System Jobs

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Anonymous
Not applicable

image.png

 

I found the cause and solutions on the following page:

https://docs.microsoft.com/en-us/troubleshoot/dynamics-365/sales/emails-not-synced-because-email-is-... 

 

Thanks everyone.

Anonymous
Not applicable

Hello, I have the same problem with the password reset process my mailbox is approved, I received the emails 2 days ago, and there while testing I no longer receive them!! I tried to reproduce the configuration but the checkbox remains active even if I uncheck it, I can view the emails in the contact's TimeLine but no emails received in the Outlook inbox

aichaka_0-1653321416163.png

 

 

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