Send Password Reset To Contact

[anhhd]

Then, I  Send Password Reset To Contact success but registered emails aren't sent successfully.

My process:

here is template email:

And how to edit text in screen send email user forgot password :

[OliverRodrigues]

Hi, to change the text you can create/edit a Content Snippet with the name: Account/PasswordReset/ForgotPasswordConfirmationSuccessText just set the type as Text and add whatever you want as the value.

A few things to troubleshoot the sending e-mail issue:

• Have you looked into the Email Messages table to see if your e-mail is at least being created? 
• Maybe the japanese writing might not be helping me here, but does the from on your Workflow contains a valid e-mail address and is enabled for e-mail integration in your environment? 
• Are you able to send any e-mail via Dataverse? 

[anhhd]

I have tried setting up the same mail from for 2 different environments.

But 1 environment to send mail, 1 environment can not send mail.

Do you know the reason why the mail was not sent?

[OliverRodrigues]

• Have you looked into the Email Messages table to see if your e-mail is at least being created? 

[anhhd]

Hi @OliverRodrigues ,
I checked and found that only mail was sent from 1 month ago.
The recent pass reset times, no mail has been created.
Though I have set mail from the same as the mail generated in the table above

[OkayGoogle]

@anhhd I don't know if you are still having this issue, but the mailbox that sends emails needs to be a Global (Domain) Administrator in CRM.

To check if your email was sent, go to the CRM Settings > System Jobs

[anhhd · Accepted solution]

I found the cause and solutions on the following page:

https://docs.microsoft.com/en-us/troubleshoot/dynamics-365/sales/emails-not-synced-because-email-is-... 

Thanks everyone.

[aichaka]

Hello, I have the same problem with the password reset process my mailbox is approved, I received the emails 2 days ago, and there while testing I no longer receive them!! I tried to reproduce the configuration but the checkbox remains active even if I uncheck it, I can view the emails in the contact's TimeLine but no emails received in the Outlook inbox