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praneshJ
Helper III
Helper III

The content on portal edit page is not getting loaded correctly.

Hello Experts,

I have power-apps portal application,

When I go to the Apps sections and open my portal Edit Page by clicking on ... (dots) as shown below,

praneshJ_0-1612524776200.png

it opens ups portals edit page, on that page the content are not getting loaded correctly. Initially this page was getting loaded correctly. but I am not sure what might have gone wrong, suddenly it is not getting loaded properly. 

please refer the below image,

praneshJ_1-1612525051929.png

 

Can anyone please help me with, how to fix this issue?

 

Regards,

Pranesh 

 

2 REPLIES 2
justinburch
Microsoft
Microsoft

Hi @praneshJ,

Please try to restart the portal from the admin center.

In this link (Reset a portal - Power Apps | Microsoft Docs), choose Restart, not Reset.

image.png

ragavanrajan
Super User
Super User

Hi @praneshJ , 

 It is due to portal cache and some times if you load any external css framework it might happen. As @justinburch  suggested you can perform the Restart . There are some alternatives which you can try as well 

 

1. Hit ctrl + F5 - hard refresh 

2. By Going to your portal service page: https://your_portal.powerappsportals.com/_services/about and press the "Clear Cache button" 
Note: You must be the admin for the environment or valid role to access the above URL 

 

Please let us know if you can solve your issue. 

 

Hope it helps. 

------------

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