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Frequent Visitor

Unable to change password of user within Portal Management App

Hi All,


A user has reported that they were having issues logging into our portal and asked for us to reset their password.


I would usually do this via the contact entity without the portal management model driven app however nothing happens whenever I click the change password button. 


This account is a system customiser and a system administrator within Dynamics. 


Any ideas welcome. 





Super User
Super User

Hi @ChrisLong 


In addition to the environment roles, make sure you have the administrator web role assigned. 


Log in to the portal management app > Press Ctrl + F5 for a hard refresh 


1. Go to contact entity > Select All contacts from the dropdown 




2. Make sure you have no duplicates contact records. 

3. Pick the right contact and try changing the password. 


Hope it helps. 

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