Unable to change password of user within Portal Management App

[ChrisLong]

Hi All,

A user has reported that they were having issues logging into our portal and asked for us to reset their password.

I would usually do this via the contact entity without the portal management model driven app however nothing happens whenever I click the change password button. 

This account is a system customiser and a system administrator within Dynamics. 

Any ideas welcome. 

Thanks

C

[ragavanrajan]

Hi @ChrisLong 

In addition to the environment roles, make sure you have the administrator web role assigned. 

Log in to the portal management app > Press Ctrl + F5 for a hard refresh 

1. Go to contact entity > Select All contacts from the dropdown 

2. Make sure you have no duplicates contact records. 

3. Pick the right contact and try changing the password. 

Hope it helps. 
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