Showing results for 
Search instead for 
Did you mean: 
Regular Visitor

Web Form Steps - Previous Button not working after Conditional Step

I have noticed that when you press the previous button on a step after a conditional branching step nothing happens, the page stays on same step.  Actually after doing this I now need to press the Next button twice in order to proceed to the next step.


Has anyone else experienced this behavior and are there any work arounds?



Community Support
Community Support

Hi @cvitacek 


Do you have any screenshot?

Super User II
Super User II

Did you make any changes in your web form steps sequence since you started created the record/session? if yes, what it happens is that the web form session gets messed up and you can't go back


try starting a new record/session for that web form and see if it works


If you like this post, give a Thumbs up. Where it solved your request, Mark it as a Solution to enable other users find it.

If you like this post, give a Thumbs up. Where it solved your request, Mark it as a Solution to enable other users find it.

Power Apps Portals Super User

Oliver Rodrigues


Here is a print screen.


Hi Oliver,


I did test using a brand new record (a.k.a. session) but still seeing the same behavior.  Is there any way to force the session step another way?  My simple testing of pasting the URL with step ID that I want to navigate to did not work. 





Regular Visitor

While no amount of cache refreshing or new record creation resolved this, creating a brand new web form (with brand new steps) did.

Regular Visitor

I was facing the exact same issue. I figured out the actual problem was that Move Previous Permitted flag was set to false on the conditional step. The fix is simple. just set the Move Previous Permitted flag to true and it would start working correctly. 

Helpful resources

PA_User Group Leader_768x460.jpg

Manage your user group events

Check out the News & Announcements to learn more.

Power Query PA Forum 768x460.png

Check it out!

Did you know that you can visit the Power Query Forum in Power BI and now Power Apps

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

PowerPlatform 768x460.png

Microsoft Learn

Check out our new Discover Your Career Path blog post series and get all the details.

Users online (1,583)