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shubham4127
Frequent Visitor

on click submit button

In customer service portal app in create case we get by default case entity form suppose from case type dropdown we select  our entity and subject related to entity.After on submit button which is present by default in form.it should redirect to our entity form which is selected from case type..

3 REPLIES 3
ragavanrajan
Super User
Super User

Hi @shubham4127 , 

 

In Portal studio:  (Part A) 

 

1. Create a new web page > Add entity list /form (in your case, custom case type entity) 

 

Again in the portal studio.

 

1. Select  customer service-create case web page 

 

 

ragavanrajan_0-1632185471965.png

 

2.  On the right. Form Settings > Redirect to web page > Select the redirect web page you have created in Part A. 

 

Press sync configuration and browse the website. 

 

Hope it helps. 
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 we have case entity form in customer service portal app and we have a submit button present in case entity form once we click on submit button we have to redirect to specific web page based on condition if yes where we have to add that condition

Hi @shubham4127 

If you want to redirect to a specific web page based on condition then please have a look at the below article 

 

Conditional logic redirect: 

 

https://www.engineeredcode.com/blog/dynamics-365-portal-using-liquid-to-create-conditional-entity-fo... 

 

You can modify the "Customer Service - Create Case" web template and apply the conditional logic from the above URL. 

 

Hope it helps. 
------------

If you like this post, give it a Thumbs up. Where it solved your request, Mark it as a Solution to enable other users to find it.

 

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