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FilipB
Regular Visitor

Charts not showing for hierarchical records

Hi guys!

 

We are using an out of the box hierarchical relationship between Accounts and Orders, to show Orders that are related to child Accounts (e.g. a "Master Account" has multiple child Accounts, and these child Accounts have Orders; we are showing these bottom-level Orders on Master Accounts).
We succeeded in supporting this functionality in two ways already:
1. Out of the box "Associated Records" view with "Include related" set to "on"
2. A custom view with a plugin activated on Retrieve Multiple that is programmatically filled with appropriate records
With both of these methods we succeeded in showing the appropriate records in the subgrid, but we are getting no data in the chart. Screenshots of the charts and subgrids are provided.
We need help in determining what is the cause of this issue and how can we manage to support this functionality?

1 REPLY 1
cchannon
Super User
Super User

This is interesting. Have you tried setting up this entity as a Virtual Entity instead?

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