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Buggydav
Frequent Visitor

Does anyone know if the Channel Integration Framework is able to be used in a Powerapp (model driven) without D365 licenses?

We are interested in using the dialer/softphone integration available in the channel integration framework. I installed the CIF but when I go into the CIF app there is not a new button to create a channel.

 

Does anyone know if the Channel Integration Framework is able to be used in a Powerapp (model driven) without D365 licenses?

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v-monli-msft
Community Support
Community Support

Hi @Buggydav ,

 

No, I think this cannot be achieved. To be able to work with Dynamics 365 Channel Integration Framework, you first need to have Dynamics 365 (online) version 9.1 and higher versions. See System requirements of Dynamics 365 Channel Integration Framework:

https://docs.microsoft.com/en-us/dynamics365/customer-service/channel-integration-framework/system-r...

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

3 REPLIES 3
v-monli-msft
Community Support
Community Support

Hi @Buggydav ,

 

No, I think this cannot be achieved. To be able to work with Dynamics 365 Channel Integration Framework, you first need to have Dynamics 365 (online) version 9.1 and higher versions. See System requirements of Dynamics 365 Channel Integration Framework:

https://docs.microsoft.com/en-us/dynamics365/customer-service/channel-integration-framework/system-r...

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Thank you

Hi @Buggydav ,

 

Glad to know that your issue is resolved!

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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