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KoenJanssensPD
Continued Contributor
Continued Contributor

Environment throwing strange errors

Dear,

 

I have some development sandbox Dataverse environments, with a security group configured, that behaves strangely.

9 out of 10 times, some of the default tables do not show in the list of tables, together with an error:

 

KoenJanssensPD_0-1627296483505.png

 

My account is part of the security group and I have the "basic user", "system administrator" and "system customizer" security roles assigned...

 

In the browsers' network trace I don't see anything pointing me to the cause...

Is there any way I can get more info on why this happens?

 

Thanks,

Koen

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Accepted Solutions
KoenJanssensPD
Continued Contributor
Continued Contributor

So, the holidays are a few days behind me, time for an update:

I had a call with a MS support engineer and he explained me a bit, though he was also a bit fuzzy about everything:

- How did it happen? They think it went wrong after the Environment received an automatic release wave update

- How did they found out was wrong? They used internal tools to check; they are considering if these tools might be set publicly available so end-users can find out and resolve problems themselves. That will probably take quite some time before it really happens...

- How did they resolve it? They made a rebuild of the environment, also with those internal tools...

 

Let's hope that it doesn't happen anymore, since we lost quite some time investigating the problem...

View solution in original post

18 REPLIES 18
cchannon
Multi Super User
Multi Super User

That is bizarre. So, I assume that that last 1/10 it actually does find those tables, yeah? Is this limited to just one environment? That is, do you have other Sandboxes in this same tenant that do not exhibit the same behavior?

KoenJanssensPD
Continued Contributor
Continued Contributor

@cchannon , the tables do indeed show up sometimes after a refresh...

In the same tenant, I have 4 (DTAP) environments; currently I am only using the Development environment that holds my solution. The other (clean) environments do not have this issue so far...

 

KoenJanssensPD
Continued Contributor
Continued Contributor

Within my solution, these tables (only [account] and [contact] are in my solution) also do not fully load, i.e. the display names do not appear:

KoenJanssensPD_0-1627305860869.png

 

Yikes! ok, and what if you copy DB over to one of your other sandboxes? Can you get a clean copy that way, or does it travel with this bizarre behavior?

KoenJanssensPD
Continued Contributor
Continued Contributor

Hi  @cchannon , I just created a fresh additional DEV environment , copied the original environment to it, and the behaviour is now also on this second environment... 😕

Are there any tools to check what is going on?

KoenJanssensPD
Continued Contributor
Continued Contributor

another behaviour: when the "accounts" table is finally loaded and I try to open it, it fails most of the time with the error:

"The table could not be fetched: Cannot read property 'Label' of null."

 

KoenJanssensPD_0-1627371469227.png

KoenJanssensPD_1-1627371481671.png

also here, after some refreshes, the table details do show up, sometimes accompanied with the original error:
"The tables could not be fetched: Account, ActionCard, ActivityMimeAttachment, Annotation, ChannelAccessProfile, ChannelAccessProfileRule, ChannelAccessProfileRuleItem, ChannelProperty, ChannelPropertyGroup, ConnectionRole, Contact, CustomerRelationship, DuplicateRule, EmailServerProfile, ExpiredProcess, ExternalParty, ExternalPartyItem, GoalRollupQuery, ImportMap, Mailbox, MailMergeTemplate, NewProcess, QueueItem, Report, SharePointDocument, SharePointDocumentLocation, SharePointSite, SyncError, TranslationProcess"

Dang. I was really hoping that would help you escape the problem. I think you'll just have to open a support ticket with MSFT. It sounds like there is something really wrong with this environment, though I cannot for the life of me imagine what that is.

@KoenJanssensPD were you able to figure this one out?

Hi @cchannon , I have raised a ticket at Microsoft. They have found the single and plural label fields for these tables are missing. How that happened and how to solve is not yet known...

I also asked how they found out, but the tools they used are currently only for internal use...

I'll keep you posted ...

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