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Advocate II
Advocate II

Export fails both UI, sync and async

Just tried exporting through pipeline, both the sync and async methods fail. I get the following error message, which leads me to believe it is a Microsoft error. Also fails in the UI, but does so silently.


2020-11-05T16:17:48.8413539Z System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: An unexpected error occurred. (Fault Detail is equal to Exception details: 
2020-11-05T16:17:48.8414509Z ErrorCode: 0x80040216
2020-11-05T16:17:48.8415347Z Message: An unexpected error occurred.
2020-11-05T16:17:48.8415792Z TimeStamp: 2020-11-05T16:17:48.5310280Z
2020-11-05T16:17:48.8416025Z --
2020-11-05T16:17:48.8416615Z Exception details: 
2020-11-05T16:17:48.8416926Z ErrorCode: 0x80040216
2020-11-05T16:17:48.8417421Z Message: System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
2020-11-05T16:17:48.8420845Z    at System.ThrowHelper.ThrowKeyNotFoundException()
2020-11-05T16:17:48.8421140Z    at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
2020-11-05T16:17:48.8422264Z    at Microsoft.Crm.Tools.ImportExportPublish.SystemFormImportExportDependencyHelper.FillComponentInfoForExport(ComponentInfo dependency, ExecutionContext context)
2020-11-05T16:17:48.8422890Z    at Microsoft.Crm.Tools.ImportExportPublish.SolutionHandler.AddAllSolutionRoots(XmlDocument importDocument, XmlNode rootNode, Guid solutionId)
2020-11-05T16:17:48.8423376Z    at Microsoft.Crm.Tools.ImportExportPublish.SolutionHandler.ExportItem(XmlDocument importDocument)
2020-11-05T16:17:48.8424362Z    at Microsoft.Crm.Tools.ImportExportPublish.ExportHandler.Export(XmlDocument XDoc)
2020-11-05T16:17:48.8424744Z    at Microsoft.Crm.Tools.ImportExportPublish.RootExportHandler.RunExport()
2020-11-05T16:17:48.8425045Z    at Microsoft.Crm.WebServices.ExportXmlSer...).
2020-11-05T16:17:48.8425317Z Stopped due to error 


Server version: 9.1.0000.24345 

Community Support
Community Support

Hello , This is a know issue, It is related to Dynamics AppforOutlook


Scenario 1:

Did you have any active layer on this app?  If you are not doing any customization, please do any of the following:


  • Remove the active layer from the AppforOutlookModule
  • Remove the AppforOutlookModule from the customer solution.

Scenario 2:

If you are doing a customization, you will have to check first this link:

Replace the ORGURL with your organization  and Solution ID with your soluion




Check if the current dashboard with ID “95f2e667-95c3-e611-80d6-00155db7dbc8” is associated to a systemform type 13.


If yes, then you will have to do the following to remove it from the solution:


For scenario 2, we need to remove the component from the solution. As the component is not visible from the UI, we can use the below script to call the RemoveSolutionComponent action.

Follow the below steps to execute the script.

  • Navigate to the organization 
  • Press F12
  • Copy the below script and replace the SolutionUniqueName with the proper value.
var Sdk = window.Sdk || {};

Sdk.RemoveSolutionComponent = function(solutionComponent, componentType,solutionUniqueName) {
    this.SolutionComponent = solutionComponent;
    this.ComponentType = componentType;
	this.SolutionUniqueName = solutionUniqueName;

Sdk.RemoveSolutionComponent.prototype.getMetadata = function () {
    return {
        boundParameter: null,
        parameterTypes: {
            "SolutionComponent":  {
                    "typeName": "solutioncomponent",
                    "structuralProperty": 5 
             "ComponentType":  {
                    "typeName": "Edm.Int32",
                    "structuralProperty": 1 
			 "SolutionUniqueName":  {
                    "typeName": "Edm.String",
                    "structuralProperty": 1 
        operationType: 0, 
        operationName: "RemoveSolutionComponent",

var solutionComponent = {
    "solutioncomponentid": "95f2e667-95c3-e611-80d6-00155db7dbc8"

var componentType = 60;
var solutionUniqueName = "<SolutionUniqueName>";

var removeSolutionComponent = new Sdk.RemoveSolutionComponent(solutionComponent, componentType,solutionUniqueName);

// Use the request object to execute the function
    function(result) {
        if (result.ok) {
            console.log("Status: %s %s", result.status, result.statusText);
            // perform other operations as required;
    function(error) {
        // handle error conditions



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