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HBCCSoft
New Member

Unable to configure on-premises data gateway

I try to configure an on-premises data gateway on my computer.

But when I try to configure the gateway, I get an error message every time. It says nothing more than "Error creating gateway. Try again."

I already turned off the firewall and tried the installation on different computers.

 

In the Powerapp portal, the error "AADGraphIdentityNotFoundError" is displayed on the gateways page.

 

Don't I have the right permissions?

I signed up for Power Apps Developer Plan. According to the documentation I should be able to access on‐premises data using an on-premises gateway.

 

What am I missing? What do I have to do?

Anyone might help me?

 

Thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions
HBCCSoft
New Member

After several teams meetings and phone calls to Microsoft support, I was able to solve the problem this morning.
However, the support's suggested solutions were less helpful than a little luck.
I have installed the on-premises data gateway (personal mode) as a test. This eliminated the "AADGraphIdentityNotFoundError" on the platform. Only then I was able to establish a connection again with the on-premises data gateway.

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1 REPLY 1
HBCCSoft
New Member

After several teams meetings and phone calls to Microsoft support, I was able to solve the problem this morning.
However, the support's suggested solutions were less helpful than a little luck.
I have installed the on-premises data gateway (personal mode) as a test. This eliminated the "AADGraphIdentityNotFoundError" on the platform. Only then I was able to establish a connection again with the on-premises data gateway.

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