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Dynamics 365 Workflow vs Microsoft Flow – Which one do I use?

Author: Jerry Weinstock

Microsoft Business Solutions MVP 7x (CRM)



I keep hearing (and answering) the same question over and over again. And I keep seeing long drawn out answers to the question, sometimes with it being explained with a half dozen bullet points. Other times, with unnecessary examples. I have been guilty of it myself. Here is a simpler approach to answering the question.


What’s the question?

When should I use Microsoft Flow vs Dynamics 365 Workflow to do ‘something’?


Here is the simple, complete and succinct answer.

Assume for a moment that Microsoft Flow didn’t exist. Can you do what you need to do in CRM with the built-in workflow engine? If so, do it with Workflow. Otherwise look to Microsoft Flow.


End of subject. End of debate.


Footnote: This is a guideline, are there edge cases? It's the KISS principle applied to a question generally driving extended and convoluted answers.

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  • Experienced Consultant with a demonstrated history of working in the information technology and services industry. Skilled in Office 365, Azure, SharePoint Online, PowerShell, Nintex, K2, SharePoint Designer workflow automation, PowerApps, Microsoft Flow, PowerShell, Active Directory, Operating Systems, Networking, and JavaScript. Strong consulting professional with a Bachelor of Engineering (B.E.) focused in Information Technology from Mumbai University.
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