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Can't log in

I just downloaded Power Automate Desktop from (which I was logged into) but when I start the app I am prompted to sign in. When I give my MS account email address (I am logged into MS right now) I am told that the email address doesn't exist.

I know this has to be something stupid, but it's asking me to log into my MS account, using details that work in a browser window, but it fails due to a non-existing email address.

I'm very confused and more than a little frustrated. What's going on?

Thanks for any help.

Al Wilson



Hello @AlWilson ,


Please follow the below steps: 


1. Uninstall ‘Power Automate Desktop” from Control Panel > Programs > Uninstall a Program
2. Open File Explorer and navigate to %localappdata% >Microsoft and delete “Power Automate Desktop” folder.
3. Also, navigate to %programdata% > Microsoft and delete “Power Automate Desktop” folder.


Download and Reinstall the PAD using:


If this post helps, then please Accept it as the solution to help the other members find it more quickly.



Shalini M

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