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Jacobus_Toua
New Member

Cannot sign into Power Automate Desktop - "Sign in to your account" screen blank

Hi All 

 

Please Assist - I cannot seem to log into Power Automate Desktop with my Work Microsoft Account. It is the only one I use and have not had any such an issue with any other app. I only get a blank screen when I expect to enter my password / credentials

 

 

Jacobus_Toua_1-1626508263776.png

 

 

8 REPLIES 8
eric-cheng
Solution Sage
Solution Sage

Hi @Jacobus_Toua ,

 

Can you check the following:

 

1) Restart and retry

2) Minimal requirements here for PAD are met.

2) Uninstall and reinstall latest version here

3) Anti virus on system or company firewall/proxy blocking it?

4) An environment with a database

 

CFernandes
Super User III
Super User III

Hey @eric-cheng.

 

In addition to @eric-cheng update.

 

Please try to clear the cache -%localappdata%\Microsoft\Power Automate Desktop\Cache

 

And then then to sign-in again.

 

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

 

P.S. take a look at my blog here and like & subscribe to my YouTube Channel thanks.

 

 

Ahammad_Riyaz
Helper V
Helper V

Hi @Jacobus_Toua 

 

You can delete the file from pad and try again,

Path:"C:\Users\usersystem name\AppData\Local\Microsoft\Power Automate Desktop\msalcache.bin3"

 

delete this file nd try again

usersystem name= your system name k

 

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Regards,

Ahammad Riyaz

Hi @er  thanks for the reply tried 1 - 3 . but no success. I don't know what nr 4 would entail.

@CFernandes thanks - I tried it, go to the cache & deleted but same problem persists..

 

Jacobus_Toua
New Member

Hi @Ahammad_Riyaz - only files I can find 

 

 

I deleted the cache files - but no success 😞

Hi @Jacobus_Toua 

 

Were you able to use PAD before or is it first use?

Check the logs at "C:\ProgramData\Microsoft\Power Automate Desktop\Logs", it might give you a hint of what is blocking you from login. Be prepared to go through a ton of files though.

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