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sucream
Regular Visitor

Error during sign in

sucream_0-1627680890173.png

 

Hello guys, from yesterday I can't use PAD because of this error.

 

I updated PAD yesterday and rebooted my computer.

 

After then, I can't use PAD even if reinstall it.

 

 

Sign in failed. Please try again later, or contact an administrator.

 

 Correlation Id

d852ff79-3a78-4306-8b93-b75f95b55d04

 

 

Somebody help me.

 

Thanks.

9 REPLIES 9
Anonymous
Not applicable

Hello Guy,

 

I also have same problem after installing new PAD patch since last saturday

There is no issue in my premium company ID.

I have a concern  that there might be new license policy released for free users.

Nicco
New Member

I'm having the same problem.

Definetively not a configuration issue since I can login to a newly created account.

 

Hello @sucream 

 

Please go through these steps.

This issue some your facing because of network issue


goto run - appdata - Microsoft- pad- delete msalcache.bin3 delete this file 

close your pad before deleting 

"C:\Users\systemname\AppData\Local\Microsoft\Power Automate Desktop\msalcache.bin3"

 

systemname=your system name


while reopen u will get option to sign in then it will work properly 

Thanks
Ahammad Riyaz

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If this post helps answer your question, please click on “Accept as Solution” to help other members find it more quickly. If you thought this post was helpful, please give it a Thumbs Up.

I'm having this same issue after downloading the update last night.  I tried your solution but I do not have that file on my machine.  I searched for it several different ways.

I have tried this, but have same issue. thanks

sucream
Regular Visitor

I just found the temporary solution.

 

If you open the PAD, then you can sign in with your account.

At this point, you can type the other account's id, in my case I used the my friend's account.

Then you can see the input password page. At this moment you should click sign in with other account and you can find your original ID. now you click your ID and type the password, then you can use the PAD.

 

But if you quit the PAD, you need to sing in again.

 

thanks.

I have 2 accounts and found that to work BUT it still wouldn't allow me to edit any flows.  Just run them

Sorry i didn't check it yet. I think this issue should be updated faster.

Ed11
Frequent Visitor

The original account I used had my company domain after the @.  The account I'm using now is a gmail account.  I'm betting that because I was using my company domain that they didn't want to give me the free version.  Wondering if anyone else has experienced this.

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