cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
waynewalls
Advocate I
Advocate I

Failed to assume control of Chrome (Communication with browser failed. Try reloading extension).

Hi there --

 

My Environment:

Power Automate Desktop (PAD): 2.27.00186.22340

PAD Chrome Extension: 2.27.0.2

Chrome: 108.0.5359.125

Windows: Windows 11 Pro

 

After installing updates to Windows (KB5021234, KB5021090, KB5021954, and KB5021955) on 13 Dec 2022, my flows that use the Launch Chrome action started failing with the error, [Failed to assume control of Chrome (Communication with browser failed. Try reloading extension)].  And, not surprising, the same error is thrown with the Launch Edge action.

 

If I signin to my PAD account on a Windows 10 machine (with the same environment and similar updates) the Launch Chrome actions run successfully without errors.

 

I've tried reinstalling PAD and the browser extension (in Chrome and Edge), along with the official suggestions, and those suggestions found in this post without success.  

 

Any other suggestions sure would be appreciated,

 

-- Wayne

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

After reinstalling PAD with the MSI installer, using the sequence of actions described by @Zygmunt in this post, my flows that use web automation actions are now working again.

 

I downloaded the MSI installer from a link on this page [ https://learn.microsoft.com/en-us/power-automate/desktop-flows/install ].

 

This "fix" is specific to Windows 11 Pro Build 22000 with the updates from early December 2022.  As I noted above my flows never stopped working on a Windows 10 machine with comparable December 2022 updates.

 

I am going to mark this as a solution but, in my view, at best, it is a temporary work-around.  The solution will arrive when the MSI and Microsoft Store installers are again producing identical installations on all versions of Windows.

View solution in original post

23 REPLIES 23
1793aib
Regular Visitor

I'm having the same issue now.

waynewalls
Advocate I
Advocate I

Just an update...

Since my original post I tried using Firefox.  Using Firefox caused PAD to throw the exact same error.

 

What could have happened that would prevent PAD from talking to all three browser?  Did the previously mentioned Windows update change some policy (unbeknownst to me)?

 

@1793aib Glad to know it's not just me.  Did your issues begin after a Windows Update?

1793aib
Regular Visitor

Quite possibly. Seems like a complete f'up on Microsoft's behalf here.

 

I've logged tickets with them, but I'm guessing this is now a global issue for most users who have updated their Windows and software.

andersjensenorg
Frequent Visitor

Unfortunately, it's happening to many of us who are still running 2.26 and not allowed to update yet. I found a workaround:

 

1. Open the browser you want to automate

2. Deactivate the browser extension

3. Activate the browser extension

4. Refresh in the browser

5. You need to keep this browser window open to run the flows (yeah it sucks, but it works)

 

Have a great day, Anders

Hi @andersjensenorg 

 

I'm glad you found a workaround for those who can't update from 2.26 to 2.27.  But...I am running 2.27 and v2.27.0.2 or the browser extension. 

 

Both launching a new instance (whether the browser is already open or not) or attaching to an existing instance fail for Chrome, Edge and Firefox.

 

I will be delighted if there is a similar workaround to yours for my situation.  I am remaining hopeful.

 

-- Wayne

andersjensenorg
Frequent Visitor

Have you tried to re-activate the extension in a browser and keep this window open while you click Run from PAD. Yeah, then you'll have two windows open and you can't do unattended, but as a workaround it might be ok. 

waynewalls
Advocate I
Advocate I

@andersjensenorg 

 

I have tried every combination of re-installing, disabling/re-enabling the extension, browser restarted (or not), browser window open (or not) that I can think of.

 

Another aspect of this is that PAD no longer detects that the extension is installed and enabled.  For example, if you try and set up an action to extract data from a webpage, PAD offers to install the extension even though the extension is installed and enabled.  This happens with Chrome, Edge, and Firefox.  And it happens repeatedly.

 

I've also checked to ensure that the extension continues to have all the permissions it said it required during installation.

 

Any other suggestions will be appreciated.

 

-- Wayne

1793aib
Regular Visitor

I've raised a ticket with Microsoft to get this fixed. I don't do work around, it needs to be fixed - I'll check back in when I've got an update.

waynewalls
Advocate I
Advocate I

@1793aib I really appreciate your being willing to check back in once you have an update.  I am using the version of PAD that comes with Office 365 for which there is no administrator and thus no ability to submit a support ticket--at least that I am aware of.

 

I normally don't "workaround" either but this has been disruptive enough that I would consider a temporary one.  My experience with Microsoft Support--with something like this--is that they will get around to it but not in a timely manner.

abhishek_0144
New Member

Not sure if MS did something, but I did something and the error is gone and I am able to run my PAD flows without any workarounds... Here is what ID did....

 

- Visited the extensions page, through Tools -> Extensions - > Edge

- Removed the extension

- Logged out and then logged in using the "sign in" option on the top left

- Installed the extension using the "Get" button.

- restarted Power automate desktop..

 

and whooosh !!! it started working.

 

Let me know if this works for someone.

waynewalls
Advocate I
Advocate I

@abhishek_0144 , Thanks.

 

That did not work for me in Chrome, Edge or Firefox.  They all still fail and do not detect the presence of the extension--or at least want to install it when it is already present and enabled.

Zulqarnain97
Frequent Visitor

While we update to the new version flows are behaving very bad.
We have report download flow it. flow run fine but we are calling another flow in this flow, which is upload file flow to upload file in sharepoint through chrome is failing. But if we run the upload file flow directly it run fine.
So, I change the upload file flow and set all activities to Edge. Then I run report download flow and when it goes to upload file flow its open chrome but as I said before, I set changes with Edge its open chrome.

 

eugene-d
New Member

The recent Windows Updates have produced exactly the same issues for me.   

Firstly it knocked out my WiFi adapter, then once I'd recovered that (a 2 day job), I noticed that PAD gives the 'Communication with browser failed.  Tried reloading extension' error when used with Edge and Firefox.

Tried all the recovery methods suggested in this forum but the PAD problems persist.

No suggestions I'm afraid, just hoping for a solution from Microsoft ASAP.

@waynewalls any luck for you? Same thing here. I've spent hours and hours creating flows that I had just gotten dialed in, then sometime around the 2nd week of December the browser connection stopped working:

 

Failed to assume control of Chrome (Communication with browser failed. Try reloading extension).

 

I'm on 2.27 of PAD and the Chrome extension (also 2.27).

 

I've tried uninstalling and disabling the extension. I've tried using Edge. Nothing works. I don't understand how a big company like Microsoft lets this happen and can go weeks without a fix!

@Chadillac 

 

I have not tried it yet but the following two posts suggest that uninstalling the Microsoft Store version of PAD and then using the MSI installer has solved the problem for some users.

 

https://powerusers.microsoft.com/t5/Power-Automate-Desktop/ERROR-Launch-New-Microsoft-Edge/m-p/19397...

https://powerusers.microsoft.com/t5/General-Power-Automate/Unable-to-take-browser-control-after-remo...

 

In the second post @Zygmunt suggests a specific sequence that worked in their instance.

@waynewalls thanks. Tried those...no luck 😞

Chadillac
Frequent Visitor

@waynewalls the reinstall worked after I restarted my pc after the uninstall. The first time, I didn't restart and it didn't work. 

ryule
Super User
Super User

My 2.27 is acting up as well with the new extension. It works sometimes, and sometimes it doesn't. No rhyme or reason....

lyjxuzhou
Regular Visitor

It happened to me today,here is what i do,and it works

1.uninstall "power automate"extension 

2.install the respective web extension from the Power Automate for desktop designer.

offical instrution-issue for cause 1:https://learn.microsoft.com/en-us/troubleshoot/power-platform/power-automate/failed-to-assume-contro...

 

Helpful resources

Announcements

Celebrating the May Super User of the Month: Laurens Martens

  @LaurensM  is an exceptional contributor to the Power Platform Community. Super Users like Laurens inspire others through their example, encouragement, and active participation. We are excited to celebrated Laurens as our Super User of the Month for May 2024.   Consistent Engagement:  He consistently engages with the community by answering forum questions, sharing insights, and providing solutions. Laurens dedication helps other users find answers and overcome challenges.   Community Expertise: As a Super User, Laurens plays a crucial role in maintaining a knowledge sharing environment. Always ensuring a positive experience for everyone.   Leadership: He shares valuable insights on community growth, engagement, and future trends. Their contributions help shape the Power Platform Community.   Congratulations, Laurens Martens, for your outstanding work! Keep inspiring others and making a difference in the community!   Keep up the fantastic work!        

Check out the Copilot Studio Cookbook today!

We are excited to announce our new Copilot Cookbook Gallery in the Copilot Studio Community. We can't wait for you to share your expertise and your experience!    Join us for an amazing opportunity where you'll be one of the first to contribute to the Copilot Cookbook—your ultimate guide to mastering Microsoft Copilot. Whether you're seeking inspiration or grappling with a challenge while crafting apps, you probably already know that Copilot Cookbook is your reliable assistant, offering a wealth of tips and tricks at your fingertips--and we want you to add your expertise. What can you "cook" up?   Click this link to get started: https://aka.ms/CS_Copilot_Cookbook_Gallery   Don't miss out on this exclusive opportunity to be one of the first in the Community to share your app creation journey with Copilot. We'll be announcing a Cookbook Challenge very soon and want to make sure you one of the first "cooks" in the kitchen.   Don't miss your moment--start submitting in the Copilot Cookbook Gallery today!     Thank you,  Engagement Team

Announcing Power Apps Copilot Cookbook Gallery

We are excited to share that the all-new Copilot Cookbook Gallery for Power Apps is now available in the Power Apps Community, full of tips and tricks on how to best use Microsoft Copilot as you develop and create in Power Apps. The new Copilot Cookbook is your go-to resource when you need inspiration--or when you're stuck--and aren't sure how to best partner with Copilot while creating apps.   Whether you're looking for the best prompts or just want to know about responsible AI use, visit Copilot Cookbook for regular updates you can rely on--while also serving up some of your greatest tips and tricks for the Community. Check Out the new Copilot Cookbook for Power Apps today: Copilot Cookbook - Power Platform Community.  We can't wait to see what you "cook" up!    

Welcome to the Power Automate Community

You are now a part of a fast-growing vibrant group of peers and industry experts who are here to network, share knowledge, and even have a little fun.   Now that you are a member, you can enjoy the following resources:   Welcome to the Community   News & Announcements: The is your place to get all the latest news around community events and announcements. This is where we share with the community what is going on and how to participate.  Be sure to subscribe to this board and not miss an announcement.   Get Help with Power Automate Forums: If you're looking for support with any part of Power Automate, our forums are the place to go. From General Power Automate forums to Using Connectors, Building Flows and Using Flows.  You will find thousands of technical professionals, and Super Users with years of experience who are ready and eager to answer your questions. You now have the ability to post, reply and give "kudos" on the Power Automate community forums. Make sure you conduct a quick search before creating a new post because your question may have already been asked and answered. Galleries: The galleries are full of content and can assist you with information on creating a flow in our Webinars and Video Gallery, and the ability to share the flows you have created in the Power Automate Cookbook.  Stay connected with the Community Connections & How-To Videos from the Microsoft Community Team. Check out the awesome content being shared there today.   Power Automate Community Blog: Over the years, more than 700 Power Automate Community Blog articles have been written and published by our thriving community. Our community members have learned some excellent tips and have keen insights on the future of process automation. In the Power Automate Community Blog, you can read the latest Power Automate-related posts from our community blog authors around the world. Let us know if you'd like to become an author and contribute your own writing — everything Power Automate-related is welcome.   Community Support: Check out and learn more about Using the Community for tips & tricks. Let us know in the Community Feedback  board if you have any questions or comments about your community experience. Again, we are so excited to welcome you to the Microsoft Power Automate community family. Whether you are brand new to the world of process automation or you are a seasoned Power Automate veteran - our goal is to shape the community to be your 'go to' for support, networking, education, inspiration and encouragement as we enjoy this adventure together.     Power Automate Community Team

Hear what's next for the Power Up Program

Hear from Principal Program Manager, Dimpi Gandhi, to discover the latest enhancements to the Microsoft #PowerUpProgram, including a new accelerated video-based curriculum crafted with the expertise of Microsoft MVPs, Rory Neary and Charlie Phipps-Bennett. If you’d like to hear what’s coming next, click the link below to sign up today! https://aka.ms/PowerUp  

Tuesday Tip | How to Report Spam in Our Community

It's time for another TUESDAY TIPS, your weekly connection with the most insightful tips and tricks that empower both newcomers and veterans in the Power Platform Community! Every Tuesday, we bring you a curated selection of the finest advice, distilled from the resources and tools in the Community. Whether you’re a seasoned member or just getting started, Tuesday Tips are the perfect compass guiding you across the dynamic landscape of the Power Platform Community.   As our community family expands each week, we revisit our essential tools, tips, and tricks to ensure you’re well-versed in the community’s pulse. Keep an eye on the News & Announcements for your weekly Tuesday Tips—you never know what you may learn!   Today's Tip: How to Report Spam in Our Community We strive to maintain a professional and helpful community, and part of that effort involves keeping our platform free of spam. If you encounter a post that you believe is spam, please follow these steps to report it: Locate the Post: Find the post in question within the community.Kebab Menu: Click on the "Kebab" menu | 3 Dots, on the top right of the post.Report Inappropriate Content: Select "Report Inappropriate Content" from the menu.Submit Report: Fill out any necessary details on the form and submit your report.   Our community team will review the report and take appropriate action to ensure our community remains a valuable resource for everyone.   Thank you for helping us keep the community clean and useful!

Users online (3,452)