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PAD Designer hanging endlessly

I am running a lot of trainings and need to switch between a lot of cloud accounts. Recently I used PAD in a training with a particular cloud credentials. The tenant does not exist anymore, but since around 2 weeks I get a log-in dialog from PAD every time I start my PC and it is always pushing that old cloud credentials to log in. When I enter my current cloud credentials it is ignored and I get endless number of log-in requests always with the old credentials. I of course cancel that log-in loop, but than when I want to start PAD, it starts, but shows only the message "Getting things ready" for an infinite time. So basically my PAD is non functional at all. Any idea how to resolve this?

1 ACCEPTED SOLUTION

Accepted Solutions
Ahammad_Riyaz
Super User
Super User

Hi @Robert-Rybaric 

 

You can delete the file from pad and try again,

Path:"C:\Users\usersystem name\AppData\Local\Microsoft\Power Automate Desktop\msalcache.bin3"

 

delete this file nd try again

usersystem name= ur system name k

 

Regards,

Ahammad Riyaz

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3 REPLIES 3
Ahammad_Riyaz
Super User
Super User

Hi @Robert-Rybaric 

 

You can delete the file from pad and try again,

Path:"C:\Users\usersystem name\AppData\Local\Microsoft\Power Automate Desktop\msalcache.bin3"

 

delete this file nd try again

usersystem name= ur system name k

 

Regards,

Ahammad Riyaz

Hi @Ahammad_Riyaz , thanks a lot, that helped!

Hi,

I'm still getting the same problem, even after reinstalling, deleting the files, and restarting.

Does anyone have an idea how to fix this?

Best regards Johannes

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